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Technical Support Engineer
2 mesi fa
Applied Materials is a prominent American multinational corporation headquartered in Silicon Valley, California, specializing in advanced industrial machinery, services, and software.
As the world's leading provider in the innovation of machinery for the production of semiconductors, including microchips, flat displays, and solar cells, we are seeking a dedicated Field Service Engineer.
This role involves supporting our clients and team in ensuring optimal performance of Applied Materials' equipment in a dynamic environment.
The position requires shift work (2 days + 2 nights + 4 days off).
Key Responsibilities:
- Operate with minimal supervision while adhering to established company protocols.
- Oversee equipment performance and manage spare parts inventory.
- Execute and ensure all preventative and corrective maintenance tasks are completed within specified timelines.
- Assist in troubleshooting and resolving technical issues related to equipment.
- Diagnose and rectify hardware problems by leveraging software and process data as necessary.
- Conduct upgrades and retrofits on existing equipment.
- Ensure adherence to proper maintenance procedures and checklists for both corrective and preventive actions.
- Implement and uphold correct methodologies and procedures in line with company and customer quality standards.
- Proactively address equipment issues and escalations in a timely manner.
- Engage and communicate effectively with company stakeholders.
- Participate in both internal and customer-facing meetings.
- Support management in the operation of site service business within assigned scope.
- Assist field management in setting and achieving objectives for the designated account.
- Keep field management updated on customer perceptions regarding system performance.
- Take initiative to prevent and resolve customer-related issues.
- May occasionally lead projects aimed at reducing costs or enhancing uptime.
- Shift work may be required based on assignment.
- Flexibility for travel is necessary.
Soft Skills:
- Ability to interact professionally with colleagues and clients.
- Effectively communicate and present technical information clearly during client meetings.
- Demonstrate leadership qualities and a strong customer service orientation.
- Adopt an objective and data-driven approach.
- Plan and organize work tasks efficiently, prioritizing effectively.
- Communicate effectively within a global organization.
- Clarify technical information within the team and with the broader network of Applied Materials experts.
Computer Skills:
- Basic proficiency in Outlook and MS Office (Excel, PowerPoint, etc.) is required.
- Advanced skills in software, industrial automation, problem-solving through software analysis, coding, server administration, and computer analysis are advantageous.
Education: Technical Diploma or University Degree.
Qualifications:
Education: Technical Diploma (Required)
Skills:
Certifications:
Languages: English (Required)
Years of Experience: 2 - 4 Years
Work Experience:
Additional Information:
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 10% of the Time
Relocation Eligible: No
