Cruise Care Specialist
4 settimane fa
Job Purpose
The Care Team Specialist at MSC Cruises plays a vital role in ensuring the well-being of our guests and crew. This position requires a high level of empathy and understanding, as you will be providing emotional and logistical support to those facing difficult circumstances.
Key Responsibilities
Provide remote and in-person support to guests and crew, utilizing excellent communication and problem-solving skills.
Establish contact with local and international authorities, as well as companions and family members of affected individuals.
Facilitate the resolution of guest and crew complaints and requests in a timely and professional manner.
Maintain accurate records of important data, adhering to GDPR regulations.
Qualifications
A previous experience or training in a similar role is preferred.
Experience in Front of House departments and/or social contexts is highly valued.
Fluency in English, as well as at least two additional languages, is essential.
Strong analytical approach, attention to detail, and excellent communication skills are required.
Ability to work in a team, be dependable, and self-motivated.
Availability for short-notice travel and flexibility in adapting to changing situations.
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