Italian Speaking Customer Support Representative for Mobile App Services in Greece

1 settimana fa


Padova, Veneto, Italia The House Of Mercier A tempo pieno

The House of Mercier is seeking a skilled Customer Support Representative to join our team in Greece. As an Italian Speaking Customer Support Representative, you will play a vital part in providing exceptional support for our innovative mobile applications, assisting users with inquiries, technical issues, and navigating the features of our products.

Key Responsibilities:
  • Provide assistance to customers in Italian through various channels, including phone, email, and chat, addressing their mobile app inquiries.
  • Assist users with account management, app functionality, and troubleshooting technical issues.
  • Resolve customer complaints and provide clear guidance to ensure a positive experience.
  • Document all interactions and maintain thorough records of customer inquiries and resolutions.
  • Collaborate with product and technical teams to relay user feedback for continuous improvement.
  • Stay updated on the latest app features and industry trends to provide informed support.
Requirements:
  • Fluency in Italian and English, both written and spoken.
  • Experience in customer support or technical support, particularly related to mobile applications, is preferred.
  • Strong communication skills and a passion for providing excellent customer service.
  • Ability to troubleshoot issues effectively and guide customers through solutions.
  • Familiarity with mobile app features and customer service platforms.
  • Self-motivated and capable of working independently in a remote work environment.
  • A collaborative spirit with a commitment to enhancing customer experiences.


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