Italian Speaking Customer Support Representative for E-commerce Platform
3 settimane fa
Customer Support Role for E-commerce Platform
The House of Mercier is seeking a skilled Customer Support Representative to join our team in Athens, Greece. As an Italian-speaking customer support specialist, you will play a crucial role in delivering exceptional service to our Italian-speaking customers.
Key Responsibilities:
- Deliver outstanding customer support to Italian-speaking clients through phone, email, and chat.
- Assist customers with product inquiries, order management, and account support.
- Troubleshoot and resolve customer issues with professionalism and efficiency.
- Maintain detailed records of customer interactions and follow up accordingly.
- Work closely with internal teams to provide accurate information and ensure prompt resolution of issues.
- Stay updated on product offerings, service updates, and industry best practices in e-commerce.
- Engage in training sessions to enhance your skills and knowledge related to our products and services.
Requirements:
- Fluency in Italian and English, knowledge of additional languages is advantageous.
- Prior experience in customer service, particularly within an e-commerce or retail context.
- Exceptional communication and interpersonal abilities with a customer-centric approach.
- Strong ability to prioritize tasks and handle multiple inquiries in a timely manner.
- Familiarity with customer support tools and e-commerce platforms.
- Analytical thinking and problem-solving abilities.
- A proactive attitude and a willingness to learn and grow with the company.
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