Italian Speaking Customer Support Representative for E-commerce Platform

3 settimane fa


Padova, Veneto, Italia The House Of Mercier A tempo pieno

Customer Support Role for E-commerce Platform

The House of Mercier is seeking a skilled Customer Support Representative to join our team in Athens, Greece. As an Italian-speaking customer support specialist, you will play a crucial role in delivering exceptional service to our Italian-speaking customers.

Key Responsibilities:

  • Deliver outstanding customer support to Italian-speaking clients through phone, email, and chat.
  • Assist customers with product inquiries, order management, and account support.
  • Troubleshoot and resolve customer issues with professionalism and efficiency.
  • Maintain detailed records of customer interactions and follow up accordingly.
  • Work closely with internal teams to provide accurate information and ensure prompt resolution of issues.
  • Stay updated on product offerings, service updates, and industry best practices in e-commerce.
  • Engage in training sessions to enhance your skills and knowledge related to our products and services.

Requirements:

  • Fluency in Italian and English, knowledge of additional languages is advantageous.
  • Prior experience in customer service, particularly within an e-commerce or retail context.
  • Exceptional communication and interpersonal abilities with a customer-centric approach.
  • Strong ability to prioritize tasks and handle multiple inquiries in a timely manner.
  • Familiarity with customer support tools and e-commerce platforms.
  • Analytical thinking and problem-solving abilities.
  • A proactive attitude and a willingness to learn and grow with the company.


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