Italian Speaking Customer Support for International Travel
2 settimane fa
The House of Mercier is seeking a dedicated and multilingual Customer Support Representative to join our team in Athens, Greece. As a key member of our support team, you will play a vital role in ensuring our Italian-speaking customers have a seamless and enjoyable travel experience.
Key Responsibilities:
- Engage with Italian-speaking customers through various communication channels, including phone, email, and chat, addressing inquiries related to online travel services.
- Assist clients with booking procedures, managing reservations, and addressing changes or cancellations.
- Resolve customer complaints and issues promptly while maintaining a high level of customer satisfaction.
- Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions.
Requirements:
- Fluency in Italian and English, both written and spoken.
- Previous experience in customer support, preferably in the online travel industry or hospitality sector.
- Strong communication skills with a focus on providing excellent customer service.
- Ability to troubleshoot customer inquiries and provide effective solutions.
What We Offer:
The House of Mercier is committed to providing a dynamic and supportive work environment that fosters growth and development. As a valued member of our team, you will have the opportunity to work with a talented group of professionals and contribute to the success of our company.
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