IT Support Specialist

3 settimane fa


Milano, Lombardia, Italia Adevinta 2021 A tempo pieno

We are seeking an experienced IT Service Desk Technician to join our team at Adevinta 2021.

This role is ideal for an IT professional looking to take the next step in their career and provide high-quality support to internal users.

The successful candidate will provide first and second-line support, resolving complex user issues related to hardware, software, network connectivity, mobile phones, or peripherals.

Key responsibilities include:

Key Responsibilities:

  1. Be a point of escalation for complex IT issues.
  2. Identify root causes of recurring issues and propose solutions for process improvement.
  3. Implement and refine triage processes to streamline incident management and improve resource allocation.
  4. Collaborate with different teams across all Adevinta Hubs to enhance end-user computing service delivery processes.
  5. Participate or take a role in global and local IT projects to improve customer experience and automate recurring tasks.
  6. Mentor junior team members, sharing knowledge and best practices to facilitate their professional development.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 3+ years experience in technical support or IT service desk, focusing on incident resolution and request fulfillment.
  • Strong experience in providing outstanding customer service and problem-solving skills.
  • Expertise in Apple and Windows operating systems and hardware, IT infrastructure including video conferencing, printers, networking.
  • Experience with ITIL, incident management, and request fulfillment.
  • Commitment to staying updated on emerging technologies.
  • Excellent English skills, spoken and written.
  • Local language fluency required.

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