IT Service Manager
7 giorni fa
{"h2": "IT Service Manager Role at Ferrero", "p": "As an IT Service Manager at Ferrero, you will be responsible for supporting the team in finding solutions for business improvements, incident and problem management, escalation management, quality, capacity, and performance. You will work closely with the business to ensure that IT needs are collected and transformed into effective and measurable services.", "ul": [{"li": "Ensure that IT needs in scope are collected and transformed into effective and measurable services."}, {"li": "Monitor continuously the incident, problem, service request and the change management process and the quality of the IT services ensuring timely resolution according to the SLA."}, {"li": "Organize periodical meetings with the business to share the status of the IT services and manage and coordinate external IT resources."}, {"li": "Report the status of the IT monitored services in the periodical meetings with the Region IT Service Manager and in case of a relevant issue, work as main reference for the escalation/de-escalation management."}, {"li": "Analyze and identify recurrent incident trends and highlight cases to be prioritized or still to be managed according to the problem solving process to the external IT support services."}, {"li": "Manage the Regional contract renewals in collaboration with the Region IT Service Manager, the Contract Owner and the Purchasing office."}], "h2": "Requirements", "ul": [{"li": "Graduate in IT, Engineering or Business Management."}, {"li": "Previous work experience in Service Management of at least 4-5 years."}, {"li": "Certifications (ITIL career and similar).", "br": ""}, {"li": "Knowledge of ITSM Tool ServiceNow."}, {"li": "Knowledge of SAP MM, WM, PP, QM and PUR."}, {"li": "Fluent in English and Italian."}], "h2": "What We Offer", "p": "At Ferrero, we value consumers, quality, and care. To be successful, you'll need to be dedicated to crafting brilliant results for consumers around the world.", "br": ""}
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IT Service Manager
3 settimane fa
Alba, Italia Ferrero A tempo pienoAbout FerreroFerrero is a family-owned company with a global presence, renowned for its iconic brands such as Nutella, Tic Tac, Ferrero Rocher, and Kinder Surprise. With a strong commitment to quality and care, Ferrero has built a diverse and inclusive culture where employees can thrive.Job OverviewWe are seeking an IT Service Manager to join our Italian IT...
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IT Service Manager
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Alba, Italia Ferrero A tempo pienoAbout FerreroFerrero is a global company with a rich history and a strong commitment to quality and innovation. With a portfolio of iconic brands such as Nutella, Tic Tac, and Kinder, we are a leader in the confectionery industry.Job SummaryWe are seeking an IT Service Manager to join our Italian IT Service Management team. As a key member of our team, you...
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IT Service Manager
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Alba, Italia Ferrero A tempo pienoAbout FerreroFerrero is a global confectionery company with a rich history and a strong commitment to quality and innovation. With a portfolio of iconic brands such as Nutella, Tic Tac, and Kinder, Ferrero is a leader in the confectionery industry.Job SummaryWe are seeking an IT Service Manager to join our Italian IT Service Management team. As an IT Service...
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IT Service Manager
3 settimane fa
Alba, Italia Ferrero A tempo pienoAbout FerreroFerrero is a family-owned company with a global presence, renowned for its iconic brands such as Nutella, Tic Tac, Ferrero Rocher, and Kinder Surprise. With a commitment to quality and care, Ferrero has built a diverse and inclusive culture where employees can thrive.Job OverviewWe are seeking an IT Service Manager to join our Italian IT Service...
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IT Service Manager
1 settimana fa
Alba, Italia Ferrero A tempo pienoAbout FerreroFerrero is a global company with a rich history and a strong commitment to quality and innovation. With a portfolio of iconic brands such as Nutella, Tic Tac, and Kinder, we are a leader in the confectionery industry.Job SummaryWe are seeking an IT Service Manager to join our Italian IT Service Management team. As a key member of our team, you...
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IT Service Manager
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