IT Help Desk Specialist

3 giorni fa

Milano, Lombardia, Italia Glovo A tempo pieno

We are looking for a talented IT Service Desk professional to join our dynamic IT team at Glovo, based in Milan, Italy. Our team plays a crucial role in providing top-notch production support for our business-critical IT systems.

As an IT Service Desk Specialist, you will be responsible for:

  • Preparing and maintaining end-user hardware
  • Providing timely and effective support for local IT hardware, including laptops, meeting rooms, auditoriums, monitors, access control, and CCTV
  • Supporting corporate events such as culture days or company standups
  • Maintaining inventory and current hardware
  • Performing updates and upgrades
  • Monitoring services and resolving Layer 1 and 2 service requests
  • Developing and maintaining documentation and procedures
  • Administering and operating various IT tools and systems
  • Being the on-site IT representative

To succeed in this role, you will need:

  • Advanced English fluency
  • A degree in Computer Science or relevant experience
  • At least 2 years of full-time experience in IT Help Desk
  • Experience supporting Windows and MacOSX environments
  • Experience supporting Google Workspace, Zoom, and Slack services
  • Experience with Jira Service Desk or similar
  • Experience with OneLogin or similar
  • Good problem-solving and analytical skills with a technical mindset
  • Great communication skills and a solution-oriented approach

We value diversity and believe that skills can be learned. If you don't meet all the requirements, don't let that stop you from applying. We want to find the best talent out there

We offer a range of benefits to keep you at your best, including private health insurance, monthly Glovo credit, extra time off, and online therapy and wellbeing benefits.

At Glovo, we thrive on diversity and believe it enhances our teams, products, and culture. We're committed to providing equal opportunities to talent from all backgrounds.

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