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Hotel Operations Director

1 mese fa

Venezia, Veneto, Italia Starhotels S.P.A. A tempo pieno
Hotel Manager Job Description

As a Hotel Manager at Starhotels, you will be responsible for leading the daily operational management of the hotel services. You will supervise and coordinate the Heads of Department to drive efficiency and achieve revenue and guest satisfaction targets.

Your Key Responsibilities:

  • Support the General Manager in driving the team and daily operations to provide exceptional customer experiences and achieve targets.
  • Address customer concerns and foster a service recovery culture to drive customer loyalty.
  • Assist in developing meaningful and achievable hotel budgets and strategic goals.
  • Provide effective leadership to the hotel management team and staff to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Plan, direct, and coordinate service delivery across operational departments to meet and exceed guest expectations.
  • Ensure costs are controlled and results are analyzed regularly to identify opportunities and drive efficiencies.
  • Hold regular briefings and meetings with the HOD team to maintain and foster an environment for sharing guidance, feedback, and inputs to improve staff and customer experiences.

Requirements:

  • A unique personality and passion for hospitality.
  • A degree or diploma in Hotel Management or equivalent.
  • Proven experience in the role (at least 5 years).
  • Substantial background in Food and Beverage and Room Division Management.
  • Experience in managing budgets, revenue proposals, and forecasting results.
  • Knowledge of hotel property management systems (Opera preferred).
  • Strong leadership skills and an inclusive style.
  • Problem-solving and proactivity.
  • Excellent organizational skills and a strong sense of responsibility.

Language Requirements:

  • Italian - fluently
  • English - fluently
  • Additional languages are a plus.

Benefits:

  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.

Embracing Growth:

  • Exceptional career advancement opportunities.
  • An attractive compensation package based on experience.
  • The chance to be part of an ambitious, caring organization.

At Starhotels, we value equality and inclusion, creating a work environment that recognizes and appreciates individual uniqueness and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation, or disability. Join us to shape your outstanding career and create exceptional memories together.