Floor Operations Coordinator
3 settimane fa
AMAN is seeking a skilled Floor Operations Coordinator to assist the first and second Housekeeping Manager in the smooth and efficient running of the Housekeeping department. The successful candidate will ensure that all departmental policies and procedures are strictly adhered to, promoting exceptional guest service and maintaining high cleanliness standards.
PRIMARY RESPONSIBILITIES
• Ensure Housekeeping Attendants deliver the brand promises and provide exceptional guest service at all times.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Conduct quality checks on works done by Housekeeping Room Attendants to maintain high cleanliness standards.
• Ensure clean and complete arrival and occupied rooms in a timely manner, adhering to hotel standards.
• Report and follow-up on repair and maintenance work to prevent delays and ensure smooth operations.
• Conduct regular checks on Public Areas, F&B outlets, offices, and toilets to ensure they are clean and well-maintained.
• Ensure scheduled periodic works are carried out, maintaining the hotel's high standards of cleanliness and service quality.
• Ensure the punctuality and appearance of all Housekeeping Room Attendants, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
REQUIREMENTS
• Work experience as a Housekeeping Supervisor or similar role in a hotel or hospitality environment.
• Hands-on experience with cleaning and maintenance tasks for large organizations, with a focus on quality and efficiency.
• Flexibility to work various shifts, including evenings and weekends, to meet the demands of the hotel's operations.
• Good communication skills, both written and verbal, with the ability to effectively communicate with guests, colleagues, and management.
If you are a motivated and experienced professional looking for a new challenge, please submit your application to join our team at AMAN.
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