Ground Operations Coordinator

6 mesi fa

Venezia, Italia Take Walks by City Experiences A tempo pieno

**About us**:
Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences across the globe. Recently acquired by a major US-based travel group, City Experiences, Walks has joined forces with award-winning food tour operator Devour Tours with a shared mission to create amazing experiences for our guests.We are an innovative, ambitious, travel-loving team working within an environment that allows you to be a part of the larger picture and encourages your development. We strive for a culture that is laid back, but professional, allowing the ability to learn and collaborate in an approachable environment. Have questions? Ask them Our diverse team is innovative, creative, and dynamic. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

**About You**:
**Note**: This is a freelance position, therefore, we are looking for people who already have a Partita Iva (VAT number) or are willing to register to get one. This role includes weekend and evening work.

**About the Opportunity**:
**Your responsibilities**:

- Tour coordination: collecting tickets, checking guests in, resolving issues at the start of each tour, and filing reports on what took place
- Managing the day-to-day operations and post-tour reconciliation
- Accounting: Cash & Ticket tracking, as well as any other expenses needed to run daily operations
- Material and Branding: procurement and distribution
- Ground Operations Quality: Report any need for changes in product, tour delivery, suppliers, our tour itineraries. Proactively thinking of ways to improve efficiencies, procedures, and quality
- Assist Operations team with guide switching escalations, helping to find resources where necessary or addressing and escalating persistent non-compliance with procedures.
- Suggest tour revisions or contract revisions to Ground Operations manager

**Your Skills**:

- Minimum 6 months previous experience in tourism or customers facing roles
- Excellent organizational customer care skills
- Professionally efficient in all forms of communication
- Dependability, candor, strong work ethic, time management are all pre-requisites
- High attention to detail required
- Strong technical skills, and the ability to learn multiple systems in a fast-paced environment
- Fluency in English

**Job Type**: Part-time

Expected hours: 20 - 30 per week

Application Question(s):

- Are you willing to work weekends and evening shifts?
- Do you have a Partita Iva or are you willing to register? This is a freelance role and Partita Iva is compulsory

**Language**:

- English (required)

Work Location: In person

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