Floor Operations Manager
5 giorni fa
At AMAN, we are seeking a highly skilled Floor Supervisor to join our Housekeeping team. As a key member of our department, you will assist the first and second Housekeeping Managers in ensuring the smooth and efficient running of our Housekeeping department.
Key Responsibilities:
- Ensure Housekeeping Attendants deliver exceptional guest service at all times.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner.
- Conduct quality checks on works done by Housekeeping Room Attendants.
- Ensure clean and complete arrival and occupied rooms in a timely manner.
- Reports and follow-up on repair and maintenance work.
- Conduct checks on Public Areas, F&B outlets, offices, and toilets.
- Ensure scheduled periodic works are carried out.
- Ensure the punctuality and appearance of all Housekeeping Room Attendants.
Requirements:
- Work experience as a Housekeeping Supervisor or similar role.
- Hands-on experience with cleaning and maintenance tasks for large organizations.
- Flexibility to work various shifts, including evenings and weekends.
- Good communication skills, both written and verbal.
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