IT Support Specialist
2 mesi fa
About Us
BorgWarner stands as a global leader in providing innovative and sustainable mobility solutions tailored for the automotive sector. Our organization thrives on the creativity and independence of our workforce, uniting skilled professionals, meaningful tasks, and cutting-edge technology within a distinctive atmosphere. At BorgWarner, we are committed to realizing our vision of a cleaner and more energy-efficient future.
Our Culture
We prioritize the health and safety of our employees, demonstrating a strong commitment to our local communities and the global environment. BorgWarner fosters a diverse and inclusive workplace, upholding integrity, striving for excellence, and taking responsibility for our communities and the environment while harnessing the power of collaboration.
Career Opportunities
We treat talent management with the same seriousness as our business operations, encouraging you to explore our rich history, robust culture, advanced technologies, and future aspirations. We provide a strong local presence alongside intriguing global opportunities.
Job Purpose
BorgWarner PowerDrive Systems is currently seeking an IT Support Specialist - Client Technology to enhance our Technical Center.
Key Responsibilities
- Assist all employees with hardware-related issues;
- Provide general support for desktop and laptop computers;
- Configure new and existing PCs in line with corporate standards for deployment;
- Install and troubleshoot desktop applications;
- Participate in the PC hardware refresh project;
- Offer and maintain support for mobile devices;
- Ensure that both remote and on-site support issues are resolved to the satisfaction of customers;
- Assist in establishing effective processes;
- Deliver 1st and 2nd level support while also leading local client/infrastructure and LAN change initiatives;
- Support local production and manufacturing connectivity;
- Contribute to the development of an IT service catalog;
- Build strong IT service relationships with internal stakeholders;
- Ensure adherence to specified systems, processes, and methodologies for effective monitoring, control, and support of service delivery.
What We're Looking For
- High School Diploma in Information Technology;
- A minimum of 5 years of experience in IT support and service delivery or service desk roles;
- Proficient in English;
- Experience in service management;
- Familiarity with service management tools;
- Knowledge of Microsoft client/server infrastructures;
- Experience with Microsoft operating systems (Windows 7, 10, 11);
- Proficient in Microsoft Office applications;
- Basic application/software support experience (e.g., SAP GUI client, browsers, VPN clients, backups, etc.);
- Strong focus on user satisfaction and collaboration;
- Experience working in virtual or distributed teams;
- Effective communication skills for interfacing with colleagues across different locations;
- Ability to exercise judgment and initiative in problem resolution.
Our Values
- Inclusion - We celebrate diversity in people, ideas, and experiences.
- Integrity - We uphold transparency and authenticity, relying on one another to fulfill our commitments.
- Excellence - We enhance our contributions by pursuing knowledge and sharing insights.
- Responsibility - We are dedicated to our local communities and the global environment.
- Collaboration - We embody the spirit of one BorgWarner.
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