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Quality Assurance Specialist
4 settimane fa
BCS Automotive Interface Solutions is seeking a skilled Quality Assurance Specialist to join our team. As a Warranty and Quality Engineer, you will play a crucial role in ensuring the highest quality standards are met in our products.
The ideal candidate will have a strong background in quality tools and methods, excellent communication and problem-solving skills, and the ability to work independently. If you are a motivated and detail-oriented individual who is passionate about quality and customer satisfaction, we encourage you to apply.
Key Responsibilities:
- Coordinate the entire warranty claims process, including receiving warranty-related information, requesting parts return, conducting analysis based on customer requirements, and participating in customer meetings to present warranty reports;
- Will travel internationally for 30% to 50% of working time (1-2 weeks per month);
- Actively participate in the warranty escalation process initiated by customers, prepares claims analysis, and manages the de-escalation process;
- Support data collection from customers and customer portals for warranty reporting processes;
- Capable of uploading information to customer portals in the required format;
- Warranty data statistical analysis and trend prediction;
- Customer warranty Contracts review;
- Responsible for investigating claimed parts and fulfilling 8D report requirements.
Key Responsibilities (continued):
- Ensure the updating and development of the system for the management of data on the quality of products, providing periodic summaries of information to all functions;
- Ensure the customer complaint management: communicating within the working group the issues, promoting the analysis to identify the root causes and the definition of corrective actions to be taken in teams, test them in the field to monitor the behavior of the product in the application;
- Communicate reasoned answers to the customer with reports;
- Check and ensure the implementation and updating of action plans in response to complaints, customer visits, audits, etc;
- When necessary and / or appropriate carry out qualitative checks on the material during the different process steps in cooperation and with the support of quality inspectors to ensure the maintenance of customer requirements;
- Develop and provide statistical data on the costs of not External Quality (PPM, IP / E, select costs, claims statistics, etc.);
- Support Plant Quality in defining controls in production of finished products, semi-finished products and materials;
- Manage customer's PPAP during project: preparation of PPAP documentation specific according to each customer's requirements, using portals;
- Manage customer's visits and Audit (system audit, VDA audit, IATF audit). Ensure the implementation and updating of action plan in response to this;
- Promote and implement the system of continuous improvement through actions / projects aimed at improving the corporate indexes according to the guidelines and corporate standard.
Requirements:
- Technical University Degree with a minimum of 3-5 years of practical experience in a similar position;
- Good knowledge of quality tools or methods;
- Excellent communication, problem-solving, and decision-making abilities;
