Front of House Leader

2 settimane fa


Italia Auberge Resorts, Llc A tempo pieno

Job Description: As a key member of our team, you will be instrumental in setting the tone for our guests and team members, ensuring the delivery of an exceptional guest experience. You will oversee, mentor, and lead front of house team members through all aspects of the guest journey, from pre-arrival to check-out and follow-up. Your goal will be to align with the Director of Operations and other guest services leaders to maximize hotel operations.

Key Responsibilities:

  • Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
  • Foster an environment that ensures consistency and a high level of guest satisfaction.
  • Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Requirements:

  • Minimum of five-year experience in a Front Office/Guest Experience lead role for a luxury hotel.
  • Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
  • Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
  • Excellent planning skills and aptitude for working with multiple systems (knowledge of Opera PMS will be an advantage).

About Collegio alla Querce, Auberge Resorts Collection: Collegio alla Querce, Auberge Resorts Collection, is a former cultural institution and much-beloved boarding school undergoing an extensive transformation to awaken the property's storied and romantic history. The property boasts 83 rooms, an original chapel, and theater, a library, two restaurants, and a bar, surrounded by old growth Cyprus and soaring oak trees.



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