Leadership Role: Front of the House
3 settimane fa
A Dream Team Member for Our Luxury Hotel
At Auberge Resorts, LLC, we are seeking a highly skilled and experienced team member to join our Front of the House team as a Director of Guest Experience. This key role plays a vital part in ensuring our guests have an exceptional experience at our luxury hotel.
Key Responsibilities:
- Lead and mentor the Front of the House team members to deliver exceptional guest experiences.
- Align with the Director of Operations and other guest services leaders to maximize hotel operations.
- Utilize tools to execute timely, thoughtful, and personalized communications with guests and team members.
- Foster an environment that ensures consistency and a high level of guest satisfaction.
- Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
Requirements:
- Minimum of five years of experience in a Front Office/Guest Experience lead role for a luxury hotel.
- Demonstrated ability to communicate effectively and provide clear, concise, and professional guidance.
- Passion for delivering exceptional service and a genuine interest in working with guests in a luxury environment.
- Excellent planning skills and aptitude for working with multiple systems.
Auberge Resorts, LLC is a luxury hospitality company that operates a portfolio of unique and distinctive properties around the world. We are committed to delivering exceptional guest experiences and creating unforgettable memories for our guests.
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