Housekeeping Supervisor

2 mesi fa

Milano, Lombardia, Italia Marriott International A tempo pieno
About the Role

We are seeking a highly skilled Housekeeping Supervisor to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in Milan. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and service in our guest rooms and public areas.

Key Responsibilities
  • Coordinate housekeeping activities, planning and distributing room-cleaning assignments with the outsourcing company.
  • Inspect guest rooms and public areas after they've been cleaned, to ensure the highest standards are being met.
  • Identify and report any maintenance issues and missing or damaged property, liaising with Engineering and Security.
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Assist Housekeeping management in managing daily activities, especially laundry activities.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
  • Document and resolve issues with discrepant rooms with the Front Desk.
  • Complete required paperwork.
  • Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Follow all company and safety and security policies and procedures.
  • Support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Enter and locate work-related information using computers and/or point of sale systems.
Requirements
  • A warm, people-oriented demeanor and a team-first attitude.
  • Positive outlook and outgoing personality.
  • Flexibility, problem-solving skills, and multi-tasking ability.
  • Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
  • Previous Housekeeping supervisory experience is a big plus.
  • Ideally, technical knowledge of Opera.
About Us

Casa Brera is an unexpected gateway in the heart of Brera, set to open its doors in autumn 2024. As part of the Luxury Group of Marriott International, we offer a unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options.

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

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