Ecommerce Customer Service Expert

2 settimane fa


Treviso, Veneto, Italia Alpinestars A tempo pieno

About Alpinestars

Alpinestars is a leading global performance motorsports apparel, protection, and footwear manufacturer. For over 55 years, the company has been providing top athletes and motorsports enthusiasts with technologically advanced products that combine protection, innovation, and style.

The company's outstanding and innovative products are driving a powerful growth phase in the global market, reflecting the strengthening of its staff to join its successful team.

Key Responsibilities:

  1. Ensure a seamless customer experience by interacting with customers through email and live chat.
  2. Resolve customer enquiries efficiently and to the customer's satisfaction.
  3. Continuously look for ways to improve the customer experience based on customer feedback.
  4. Support the E-commerce team on improving the online customer experience.
  5. Maintain a positive, empathetic, and professional attitude toward customers at all times.
  6. Collaborate with other departments to address customer concerns and improve the overall customer experience.
  7. Stay up-to-date with product knowledge, company policies, and e-commerce trends.
  8. Proficiency in using Shopify and Gorgias platforms.
  9. Support in translating website content.

Requirements:

  1. University degree in Communication, Foreign Languages, or related field.
  2. Excellent knowledge of English and Italian, and at least one of the following languages: German, Spanish, French, or Dutch.
  3. Previous experience in a similar role of 3 years.
  4. Good MS Office Knowledge.
  5. Excellent interpersonal and communication skills, proactivity, flexibility, and problem-solving.
  6. Interest in the motorsports industry completes the profile.

Additional Information:

This position is available in Asolo HQ (TV).



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