Client Delivery Manager

1 mese fa

Roma, Lazio, Italia Sap Se A tempo pieno
Job Title: Client Delivery Manager

SAP Enterprise Cloud Services (ECS) is seeking a highly skilled Client Delivery Manager to join our team. As a key member of our organization, you will be responsible for ensuring the successful delivery of our cloud-hosted infrastructure and technical services to our SAP private cloud customers.

Key Responsibilities:
  • Own and grow the client engagement for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
  • Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
  • Manage medium/large & complex accounts.
Requirements:
  • Fluency in Italian and English is mandatory. Fluency in Spanish, German, Portuguese or Turkish language is an advantage.
  • Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
  • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
  • SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
  • 5-10 years experience in a similar role.
About Us:

SAP ECS organization is a global organization with a highly diverse and positive spirited team. We value internal knowledge sharing & collaboration as well as making ECS organization a little better every day. We ask for your application to be submitted in English language only.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

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