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Client Delivery Manager

2 mesi fa

Roma, Lazio, Italia SAP A tempo pieno
About the Role

As a Client Delivery Manager at SAP, you will play a pivotal role in ensuring the successful delivery of our cloud services to our customers. This is a highly customer-facing position, requiring strong relationship management and communication skills.

The ideal candidate will have a proven track record in managing client engagements, with a strong focus on service delivery management, consulting, or pre-sales settings. Fluency in Italian and English is mandatory, with fluency in Spanish, German, Portuguese, or Turkish being an advantage.

You will be responsible for owning and growing the client engagement for SAP Enterprise Cloud Services, acting as the voice of the client within SAP. This includes leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.

  • Setup proactive service plans and conduct regular service review meetings with clients.
  • Act as an escalation point for delivery-related topics, including incidents, service requests, and other customer requirements.
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
Requirements

We are looking for a highly skilled and experienced professional with the following qualifications:

  • 5-10 years of experience in a similar role.
  • Strong customer orientation, with a focus on relationship, expectation, and de-escalation management.
  • Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
About Us

SAP is a global company with a highly collaborative team ethic and commitment to personal development. We are purpose-driven and future-focused, with a strong focus on innovation and customer satisfaction.

As a member of our team, you will have the opportunity to work on a wide range of challenging projects, collaborating with colleagues from diverse backgrounds and expertise. We offer a highly competitive compensation package, excellent career development opportunities, and a dynamic work environment.

Join our team and be part of a company that is shaping the future of business and technology.