Lavori attuali relativi a Delivery Station Customer Service Associate - Bitonto, Puglia - Engineeringuk
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Delivery Station Customer Service Associate
2 mesi fa
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at our last-mile delivery warehouse. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers, ensuring that they receive their packages on time and as promised.
Key Responsibilities
- Communicate with customers via phone and email to resolve issues and provide support
- Empathize with and prioritize customer needs to ensure a positive experience
- Uphold company values and respect every customer interaction
- Resolve issues and set appropriate expectations with customers
- Clearly understand and respond appropriately to customer issues
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make quick and effective decisions on behalf of the customer
- Work a flexible Full-Time (40+ hours per week) schedule
About the Team
Our mission is to be Earth's most customer-centric company, and our customer service team is at the forefront of this mission. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.
Requirements
- High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, database searching, and instant messenger tools
- Proficiency in the local language (Italian)
Preferred Qualifications
- Bachelor Degree or equivalent work-related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
