Logistics Operations Customer Service Specialist

7 giorni fa


Bitonto, Puglia, Italia Amazon Italia Customer Services Srl A tempo pieno

About Amazon Italia Customer Services Srl

At Amazon, our mission is to exceed customer expectations by providing best-in-class support and services. Our team operates at the heart of Amazon's logistics, developing expertise in supply chain management and customer service.

Job Overview

We are seeking a skilled Logistics Operations Customer Service Specialist to join our team in Italy. As a key member of our logistics operations, you will provide real-time support to customers, ensuring they receive their packages on time and with a great experience.

Responsibilities

  • Communicate with customers via phone and email to resolve issues and provide accurate information about their packages.
  • Prioritize customer needs and empathize with their concerns to deliver exceptional service.
  • Uphold company values and respect every customer interaction.
  • Work collaboratively with warehouse teams, delivery partners, and customers to ensure seamless package delivery.

Requirements

To succeed in this role, you should have:

  • A Bachelor's degree or equivalent work-related experience.
  • Proficiency in verbal and written communication skills.
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.

What We Offer

As a Logistics Operations Customer Service Specialist at Amazon Italia Customer Services Srl, you will enjoy a competitive salary and benefits package, including:

  • A base salary of €40,000 - €50,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.

About Us

Amazon is an equal opportunities employer committed to diversity and inclusion. We believe that employing a diverse workforce is essential to our success and strive to create a workplace where everyone feels valued and respected.



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