Logistics Operations Customer Service Specialist
7 giorni fa
About Amazon Italia Customer Services Srl
At Amazon, our mission is to exceed customer expectations by providing best-in-class support and services. Our team operates at the heart of Amazon's logistics, developing expertise in supply chain management and customer service.
Job Overview
We are seeking a skilled Logistics Operations Customer Service Specialist to join our team in Italy. As a key member of our logistics operations, you will provide real-time support to customers, ensuring they receive their packages on time and with a great experience.
Responsibilities
- Communicate with customers via phone and email to resolve issues and provide accurate information about their packages.
- Prioritize customer needs and empathize with their concerns to deliver exceptional service.
- Uphold company values and respect every customer interaction.
- Work collaboratively with warehouse teams, delivery partners, and customers to ensure seamless package delivery.
Requirements
To succeed in this role, you should have:
- A Bachelor's degree or equivalent work-related experience.
- Proficiency in verbal and written communication skills.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
What We Offer
As a Logistics Operations Customer Service Specialist at Amazon Italia Customer Services Srl, you will enjoy a competitive salary and benefits package, including:
- A base salary of €40,000 - €50,000 per annum.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
About Us
Amazon is an equal opportunities employer committed to diversity and inclusion. We believe that employing a diverse workforce is essential to our success and strive to create a workplace where everyone feels valued and respected.
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