Customer Service Representative

1 mese fa

Bitonto, Puglia, Italia Amazon Italia Customer Services Srl A tempo pieno
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate at Amazon Italia Customer Services Srl. As a key member of our customer service team, you will play a vital role in ensuring our customers receive their packages on time and with a smile.

Key Responsibilities
  • Communicate with customers via phone and email to resolve issues and provide accurate information about their packages.
  • Empathize with and prioritize customer needs to ensure a positive experience.
  • Uphold company values and respect every customer interaction.
  • Resolve issues and set appropriate expectations with customers.
  • Clearly understand and respond appropriately to customer issues.
  • Approach problems logically and with good judgment to ensure the best customer outcome.
  • Make quick and effective decisions on behalf of the customer.
  • Work a flexible Full-Time (40+ hours per week) schedule.
About the Team

Our mission is to be Earth's most customer-centric company, and our customer service team is at the forefront of this mission. We're an inclusive team that empowers and looks after our people, so they have the time and energy to focus on our customers' happiness.

Requirements
  • Bachelor Degree or equivalent work-related experience.
  • Proficiency in verbal and written communication skills.
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
  • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.
What We Offer

At Amazon Italia Customer Services Srl, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.

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