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English Language Instruction Manager
2 mesi fa
We are seeking a highly skilled and experienced Service Manager to join our team at Wall Street English. As a Service Manager, you will play a critical role in ensuring the success and satisfaction of our students throughout their course.
Key Responsibilities:
- Hire, train, and develop a high-performing service team, including receptionists and didactic staff.
- Implement and manage quality and standardization through the implementation of Standard Operating Procedures.
- Teach classes in accordance with the Wall Street English Method, providing students with a world-class learning experience.
- Foster a culture of excellence and customer satisfaction, driving internal revenue through quality service delivery.
- Oversee the day-to-day operations of the service department, ensuring seamless delivery of our services.
Requirements:
- Native level or bilingual speaker of English.
- University degree.
- ELT certification - CELTA or equivalent.
- Two years teaching experience preferred.
Why Join Us?
At Wall Street English, we are passionate about helping people change their future through learning English. As a Service Manager, you will have the opportunity to make a meaningful impact on the lives of our students and contribute to our mission of delivering exceptional English language instruction.
