IT Support Specialist

4 giorni fa

Pisa, Toscana, Italia Angel A tempo pieno

Job Title: IT Service Desk Operator

Job Summary:

We are seeking a highly skilled and motivated IT Service Desk Operator to join our team at Angel. As an IT Service Desk Operator, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Diagnose and resolve hardware and software issues involving network connectivity, email clients, teleconference systems, printers, and more.
  • Monitor tickets to ensure SLA response and resolution.
  • Receive incoming calls, handle walk-in guests, and troubleshoot as needed.
  • Consult with third-party support and PC equipment vendors to resolve out of scope issues.
  • Provide first and second-level support for desktops, laptops, and mobile devices.
  • Troubleshoot network connectivity issues, including off-site LAN and wireless access to the office network.
  • Provide telephone and email support for clients via step-by-step instructions or using remote access software.
  • Assist employees with VPN dial-up and wireless connections when working remotely to allow them access to the network.
  • Provide critical support in troubleshooting and maintaining all system applications and hardware resources.
  • Assist customers in resolving basic technical problems by providing guidance regarding software and hardware problems.
  • Maintain/fix PCs configuration to be compliant with the Company's IT policies.

Requirements:

  • Strong understanding of operating systems, software, and devices.
  • Problem-solving and analytical skills.
  • Providing remote technical support via internet or phone.
  • Knowledge of ticketing systems.
  • Maintaining operating systems by repairing hardware and configuring software.
  • Verbal and written communication skills.

Angel is an equal opportunities employer:

We welcome applications from all individuals, regardless of their background, and recognize the value of diversity in our workplace. Our selection process is based on the principle of promoting equal professional opportunities, free from discrimination based on gender, age, ethnicity, nationality, disability, religion, sexual orientation, marital status, or trade union membership.

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