Luxury Guest Experience Expert
3 settimane fa
Job Summary:
We are seeking a Guest Experience Expert to join our team at JW Marriott Venice Resort & Spa. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.
Responsibilities:
Provide personalized guest service and support to ensure a memorable stay experience.
Take the initiative to anticipate and meet the needs of our guests, whether it's providing directions, making reservations, or simply offering a warm smile.
Collaborate with other departments to ensure seamless communication and a cohesive guest experience.
Ensure that all guest interactions are handled with professionalism, respect, and a commitment to excellence.
Participate in ongoing training and development to enhance knowledge and skills in providing exceptional guest service.
Requirements:
High school diploma or equivalent required.
No prior work experience or supervisory experience required.
No specific certifications or licenses required.
About Marriott International, Inc:
Marriott International, Inc. is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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