Digital Consumer Experience Manager

1 mese fa

Bardi, Emilia-Romagna, Italia Nestlé Sa A tempo pieno

Job Summary

We are seeking a highly skilled Digital Consumer Experience Manager to join our team at Nestlé Sa. As a key member of our organization, you will be responsible for driving and inspiring cross-functional Digital CX excellence in the market.

The successful candidate will support the market organization to manage and optimize various digital platforms and services to enhance consumer experience. This includes supporting the activations & optimization of multibrand CRM, loyalty programs, digital products, digital shelf, eCommerce (where applicable), web and apps backend standards.

The ideal candidate will have a strong background in digital marketing and CRM, with excellent analytical and problem-solving skills. They will be able to work in a matrix organization and international environment, with a strong collaborative mindset and ability to drive results.

Key Responsibilities

  • Manage and optimize the multibrand CRMs activities and support local brands managing their digital CX touchpoints through activation of CRM strategy and tactics.
  • Leverage a Nestlé common approach on 1PD to deliver personalized consumer experiences at scale.
  • Collaborate with other CX leads in the market and at zone level to ensure common approach, operating models, and technology.
  • Monitor and track the effectiveness of the consumer experience in market through KPIs that measure consumer satisfaction and CX metrics, such as Net Promoter Score (NPS), consumer satisfaction (CSAT), and consumer Net Effort Score (NES).
  • Keep track of industry trends, best practices, emerging Digital CX technologies, and artificial intelligence related to consumer experience.
  • Collaborate with various internal teams, including marketing, media, product development, sales, insights & analytics, and consumer services, to ensure a seamless and consistent consumer experience across all touchpoints and provide guidance and support to these teams to align their efforts with the consumer experience plans.

Requirements

  • Digital marketing and CRM background
  • Curiosity and collaborative mindset to work within a matrix organization and international environment
  • Strong results-driven attitude with data analytical abilities to drive decisions
  • Problem-solving and project management
  • Strong learning and mental agility
  • Strong relationship management and communication skills
  • Trustworthy approach
  • Open, honest, and transparent attitude
  • Courage to speak up and passion for the job

About Us

Nestlé Sa is the largest food and beverage company, with 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions, and geographies, working with diverse teams and cultures.

  • Digital Sustainability Manager Perfezionato

    3 settimane fa

    Bardi, Emilia-Romagna, Italia Manpower Italia A tempo pieno

    Corso di Perfezionamento Digital Sustainability ManagerIl Corso di Perfezionamento Digital Sustainability Manager è stato progettato per formare la figura del Manager della Sostenibilità Digitale, capace di identificare, pianificare e gestire progetti di innovazione sostenibile che integrano soluzioni digitali avanzate con un occhio attento alla...

  • Senior Project Manager

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Otis Elevator Co. A tempo pieno

    Job Title: Senior Project Manager - Digital Technology LeadJob Summary:We are seeking a highly experienced Senior Project Manager to lead our Digital Technology projects. The successful candidate will have a proven track record of managing multiple projects simultaneously, with a strong focus on delivering high-quality results on time.Key...

  • Digital ESG Business Development Manager

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Rina A tempo pieno

    Job Title: Digital ESG Business Development ManagerDivision: Italy Certification Commercial ManagementLocation: Milan, ItalyAt RINA, we are seeking a highly skilled Digital ESG Business Development Manager to join our Italy Certification Commercial Management Division. The successful candidate will be responsible for expanding RINA's digital assurance...

  • Digital Sustainability Manager di Alto Livello

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Manpower Italia A tempo pieno

    Il Corso di Perfezionamento Digital Sustainability ManagerIl Corso di Perfezionamento Digital Sustainability Manager è stato progettato per formare la nuova figura del Digital Sustainability Manager, capace di identificare, pianificare e gestire progetti di innovazione sostenibile che integrano soluzioni digitali avanzate, con un occhio attento alla...

  • Digital Marketing Manager

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Page Personnel A tempo pieno

    Descrizione del RuoloIl/la Digital Marketing Manager si occupa di pianificare e eseguire strategie di marketing digitale per aumentare la consapevolezza del brand e favorire l'interazione con la community.ResponsabilitàGestione dei Social Media: supervisionare e gestire gli account social per aumentare la consapevolezza del brand e favorire l'interazione...

  • Marketing Specialist in Customer Digital Experience

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Sky A tempo pieno

    Sky è alla ricerca di un professionista per supportare il Team di Customer Marketing nella strategia di contatto e gestione digitale del cliente. L'obiettivo principale consiste nel contribuire all'analisi dei digital upselling relativi a Sky TV (pacchetti e Q) paid e non paid, con la finalità di migliorare l'esperienza clienti. Le attività...

  • Digital Operations Deployment Manager

    1 mese fa

    Bardi, Emilia-Romagna, Italia Schneider Electric A tempo pieno

    Job SummaryAs a Digital Operations Deployment Manager at Schneider Electric, you will be responsible for managing the deployment of digital operations across various sites. This includes leading the development and implementation of the Smart Operations deployment roadmap, collaborating with site digital talents and management committees, and ensuring...

  • Digital Sustainability Manager: Specialista in Sostenibilità Aziendale

    3 settimane fa

    Bardi, Emilia-Romagna, Italia Manpower Italia A tempo pieno

    Il Corso di Perfezionamento Digital Sustainability Managerexiste con l'obiettivo di formare la nuova figura del «Digital Sustainability Manager», capace di identificare, pianificare e gestire progetti di innovazione sostenibile che integrano soluzioni digitali avanzate, con un occhio attento alla sostenibilità ambientale e sociale.Il corso è rivolto a...

  • Digital Printing Specialist

    3 settimane fa

    Bardi, Emilia-Romagna, Italia Electronics For Imaging A tempo pieno

    Electronics For Imaging is seeking a skilled Digital Printing Forensic Engineer to join our team in Bergamo, Italy. As a key member of our Demo Center, you will be responsible for working directly with digital Textile Printing Heads on various Printer platforms.Key Responsibilities:Under the supervision of our manager, you will analyze and recover digital...

  • Digital Acquisition Strategist

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Ruby Labs A tempo pieno

    About Ruby LabsRuby Labs is a pioneering tech company that crafts innovative consumer products, operating across the health, education, and entertainment sectors. We offer diverse opportunities for growth and development, with a focus on driving the future of consumer-led products.About the RoleWe are seeking a seasoned Telegram User Acquisition Manager to...

  • Scientific Consultant for Consumer Health Sales

    3 settimane fa

    Bardi, Emilia-Romagna, Italia Iqvia Italia A tempo pieno

    As a Scientific Consultant for Consumer Health Sales, you will be responsible for the scientific detailing of our product portfolio in Point of Sale (POS) locations across Lombardy. Your expertise will be essential in supporting pharmacies and retailers in executing and evaluating sales initiatives, with the goal of increasing sales and developing new...

  • Digital Analytics Specialist

    1 mese fa

    Bardi, Emilia-Romagna, Italia Dentsu A tempo pieno

    Job Title: Digital Analytics Specialist We are seeking a skilled Digital Analytics Specialist to join our team. The ideal candidate will have experience in setting up tracking systems and reporting for clients on Google Analytics and/or other analytics platforms. Key Responsibilities: * Researches web analytics data * Monitors activity, analyzes, and...

  • Customer Experience Manager

    3 settimane fa

    Bardi, Emilia-Romagna, Italia Pvh Corp. A tempo pieno

    About the RoleAs a key member of our team, you will be responsible for ensuring the optimal customer experience and store performance. Your primary goal will be to manage and support the Sales Team, providing guidance, training, and feedback to enhance their skills and knowledge.Main ResponsibilitiesEnsure a positive selling environment by overseeing all...

  • Direttore della Sostenibilità Digitale

    1 mese fa

    Bardi, Emilia-Romagna, Italia Manpower Italia A tempo pieno

    Obiettivi del CorsoIl Corso di Perfezionamento del Politecnico di Milano, progettato da Experis Academy e Cefriel, ha l'obiettivo di formare la nuova figura del «Digital Sustainability Manager», capace di identificare, pianificare e gestire progetti di innovazione sostenibile che integrano soluzioni digitali avanzate, con un occhio attento alla...

  • Specialista in Publicità Digitale

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Omnia Retail Srl A tempo pieno

    Descrizione del Ruolo:Il nostro team di Omnia Retail Srl è alla ricerca di un Specialista in Publicità Digitale per aiutarci a sviluppare e implementare strategie pubblicitarie digitali efficaci. Il candidato ideale avrà una conoscenza approfondita delle piattaforme di pubblicità digitale, come Meta Ads Manager e TikTok Ads Manager, e sarà in grado di...

  • Direttore della Sostenibilità Digitale

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Tn Italy A tempo pieno

    **Descrizione del ruolo**Il Corso di Perfezionamento del Politecnico di Milano, progettato da Experis Academy e Cefriel, ha l'obiettivo di formare la figura del "Digital Sustainability Manager", capace di identificare, pianificare e gestire progetti di innovazione sostenibile che integrano soluzioni digitali avanzate, con un occhio attento alla...

  • Digital Verification Expert

    3 settimane fa

    Bardi, Emilia-Romagna, Italia Ams Osram A tempo pieno

    Job Title: Digital Verification EngineerCompany: Ams OsramOur company aims to become the uncontested leader in optical imaging solutions extending human vision. We produce products mainly in Austria and Singapore. As a key member of our Image Sensor Solutions business, you will play a crucial role in the development of mixed signal and digital blocks and...

  • Digital Marketing Specialist

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Iqm Selezione S.R.L. A tempo pieno

    Indicazioni di LavoroLa nostra Compagnia di Selezione, Iqm Selezione S.R.L., cerca un Digital Marketing Specialist per il ruolo di Analista dei Canali Digitali e per la gestione di progetti di marketing digitale.Requisiti TecniciEsperienza pregressa di almeno 2 anni maturata in aziende, agenzie web e società digitali specializzate nella vendita e promozione...

  • Deputy Manager Customer Experience and Sales

    1 mese fa

    Bardi, Emilia-Romagna, Italia Pvh Corp. A tempo pieno

    Unlock Your Potential as a Deputy Manager Customer Experience and SalesAt PVH Corp., we're committed to driving fashion forward for good. As a Deputy Manager Customer Experience and Sales, you'll play a vital role in ensuring our stores deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Oversee all aspects of the selling...

  • Gestore di Servizi

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Orienta Digital A tempo pieno

    Orienta Digital, una divisione di ricerca e selezione di profili IT, cerca un candidato per il ruolo di Servizio Manager:Attività: monitoraggio degli SLA, verifica dei livelli di servizio e mantenimento delle relazioni con i clienti;Richieste: diploma di perito in telecomunicazioni/elettronico/elettrico o laurea triennale ad indirizzo tecnico, conoscenza...