Customer Experience Manager
4 giorni fa
About the Role
As a key member of our team, you will be responsible for ensuring the optimal customer experience and store performance. Your primary goal will be to manage and support the Sales Team, providing guidance, training, and feedback to enhance their skills and knowledge.
Main Responsibilities
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers. Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction. Train and coach the team on standards, including customer service, product placement, and efficient time management.
Requirements
Key Skills:
• Strong business acumen and ability to take a 'big picture' view of a situation
• Excellent communication and collaboration skills and abilities
• Highly detail-oriented and organized in work
• Fluent in Italian and English
Education:
• University Degree in Economics or related studies
Experience:
• At least 2 years' experience in a similar role within a structured environment
Benefits
PVH Corp. offers a comprehensive benefits package that goes beyond the basics, prioritizing the health, happiness, and wellbeing of our employees. We recognize that our people are our greatest asset and strive to create a culture of care that fosters loyalty, commitment, and a sense of belonging.
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