Customer Service Manager

5 ore fa


Bardi, Emilia-Romagna, Italia Nestlé Sa A tempo pieno

Nestlé Sa is seeking a talented and driven individual to join our Customer Care & Service Department as a Customer Service Manager. The successful candidate will be responsible for the support and continuous improvement of the activities carried out by the outsourcer, facilitating their operation through initiatives across the functions or fuel sales and service team or process engineer with area of intervention.

The ideal candidate will have a minimum of 2 years of experience in a similar role, with fluent Italian and English language skills. Nestlé Sa welcomes people with disabilities and offers a permanent contract.

Key Responsibilities:

  • Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance; highlight and anticipate possible issues; provide Pareto and analysis.
  • Identify improvement areas, actively promote continuous improvement approach; propose improvement projects setting the scope, quantify cost and benefit, identify team, create a schedule plan, manage kickoff and gates.
  • Monitor progress of initiatives, tracking measures and providing relevant information to relevant functions.
  • Ensure communication and collaboration with other functional departments (marketing, B2C, finance, and supply) and between outsourcer for a quick reaction to urgencies or issues.
  • Manage Compliance for Contact Center Activities and DRP or BCP.

What will make you successful?

  • 2 years relevant and successful operational experience.
  • Experience in a market/business environment: Customer Care or Customer Service role.
  • Relevant operational experience at market/business level, in the operation area is beneficial.
  • Fluent in English.

Nestlé Sa is a Good food, Good life company that believes in the recognition, inclusion, and valorization of diversity. We promote a work environment, a business culture, and a leadership model that guarantee equal opportunities for everyone and at all organizational levels.

We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. You will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.



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