
Customer Service Manager
5 ore fa
Nestlé Sa is seeking a talented and driven individual to join our Customer Care & Service Department as a Customer Service Manager. The successful candidate will be responsible for the support and continuous improvement of the activities carried out by the outsourcer, facilitating their operation through initiatives across the functions or fuel sales and service team or process engineer with area of intervention.
The ideal candidate will have a minimum of 2 years of experience in a similar role, with fluent Italian and English language skills. Nestlé Sa welcomes people with disabilities and offers a permanent contract.
Key Responsibilities:
- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance; highlight and anticipate possible issues; provide Pareto and analysis.
- Identify improvement areas, actively promote continuous improvement approach; propose improvement projects setting the scope, quantify cost and benefit, identify team, create a schedule plan, manage kickoff and gates.
- Monitor progress of initiatives, tracking measures and providing relevant information to relevant functions.
- Ensure communication and collaboration with other functional departments (marketing, B2C, finance, and supply) and between outsourcer for a quick reaction to urgencies or issues.
- Manage Compliance for Contact Center Activities and DRP or BCP.
What will make you successful?
- 2 years relevant and successful operational experience.
- Experience in a market/business environment: Customer Care or Customer Service role.
- Relevant operational experience at market/business level, in the operation area is beneficial.
- Fluent in English.
Nestlé Sa is a Good food, Good life company that believes in the recognition, inclusion, and valorization of diversity. We promote a work environment, a business culture, and a leadership model that guarantee equal opportunities for everyone and at all organizational levels.
We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. You will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.
-
Customer Service Representative
1 settimana fa
Bardi, Emilia-Romagna, Italia Amazon Italia Customer Services Srl A tempo pienoAbout the RoleAt Amazon Italia Customer Services Srl, we're committed to delivering exceptional customer experiences. As a Delivery Station Customer Service Associate, you'll play a vital role in ensuring our customers receive their packages on time and with a smile.Key ResponsibilitiesCommunicate with customers via phone and email to resolve issues and...
-
Customer Service Representative
5 giorni fa
Bardi, Emilia-Romagna, Italia Amazon Italia Customer Services Srl A tempo pienoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service team, you will be responsible for providing exceptional support to our customers, ensuring their packages are delivered on time and in good condition.Key Responsibilities:Communicate...
-
Customer Service Representative
4 ore fa
Bardi, Emilia-Romagna, Italia United Parcel Service A tempo pienoAt United Parcel Service, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible service. Your responsibilities will include providing timely and effective solutions to customer inquiries, investigating and resolving cases, and...
-
Customer Service Representative
1 settimana fa
Bardi, Emilia-Romagna, Italia Malu Service A tempo pienoJob DescriptionMalu Service is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Manage Incoming Calls: Respond to and resolve customer...
-
Customer Service Representative
6 giorni fa
Bardi, Emilia-Romagna, Italia Watts Water Technologies A tempo pienoCustomer Service Representative Job Summary We are seeking a highly skilled Customer Service Representative to join our team at Watts Water Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving product and service issues, and ensuring customer satisfaction. Key...
-
Customer Service Representative
6 giorni fa
Bardi, Emilia-Romagna, Italia Manpowergroup A tempo pienoCustomer Service RepresentativeMANPOWER SRL, a leading provider of manpower services, is seeking a highly motivated and customer-focused individual to join our Customer Service team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our...
-
Customer Service Representative
6 ore fa
Bardi, Emilia-Romagna, Italia Iwg Careers A tempo pienoAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Community Associate. As a key member of our centre team, you will be responsible for providing exceptional customer service and ensuring that our customers have everything they need to succeed.Key ResponsibilitiesProvide excellent customer service to new and...
-
Service Excellence Project Manager
1 settimana fa
Bardi, Emilia-Romagna, Italia Nestle Operational Services Worldwide Sa A tempo pienoService Excellence Project ManagerNestle Operational Services Worldwide Sa is seeking a highly skilled Service Excellence Project Manager to join our team in Milan, Italy. As a key member of our Customer Care & Service Department, you will be responsible for driving Service Portfolio Strategy and managing project plans to improve service excellence for our...
-
Customer Service Representative
1 settimana fa
Bardi, Emilia-Romagna, Italia Randstad Italia A tempo pienoJob Title: Customer Service SupportRandstad Italia Spa, a leading recruitment agency, is seeking a highly skilled Customer Service Support professional to join our team. The ideal candidate will be responsible for providing exceptional customer service to clients in the automotive sector.Responsibilities:Support clients and prospects through various...
-
Customer Service Representative
6 giorni fa
Bardi, Emilia-Romagna, Italia Millerknoll A tempo pienoCustomer Service Role at MillerKnollMillerKnoll is a leading company in the furniture industry, dedicated to designing for the good of humankind. We're seeking a skilled Customer Service Representative to join our team.Key Responsibilities:Provide exceptional customer service to Knoll Studio Dealers and sales reps, addressing their queries and concerns in a...
-
Service Project Manager
1 settimana fa
Bardi, Emilia-Romagna, Italia Abb A tempo pienoJob Title: Field Service Project ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.About the RoleThis position reports to Field...
-
Customer Service Representative
6 giorni fa
Bardi, Emilia-Romagna, Italia Saint Gobain A tempo pienoJoin Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and organized individual to join our Customer Care team as a Customer Service Representative. In this role, you will be responsible for receiving and processing customer orders, responding to customer inquiries, and resolving any issues that may arise.Key...
-
Customer Service Representative
6 giorni fa
Bardi, Emilia-Romagna, Italia Adecco Italia Spa A tempo pienoJob Title: Customer Service DeskJob Description:Adecco Italia Spa is seeking a Customer Service Desk professional to join our team. As a key member of our Customer Service team, you will be responsible for ensuring the smooth execution of customer orders, collaborating with sales teams, and managing customer relationships to achieve customer satisfaction.Key...
-
Bardi, Emilia-Romagna, Italia Aruba S.P.A. A tempo pienoEnterprise Service Manager Colocation RoleAt Aruba S.P.A., we are seeking an experienced Enterprise Service Manager Colocation to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional service to our enterprise customers. Your primary focus will be on ensuring seamless colocation services, from...
-
Customer Service Representative
5 ore fa
Bardi, Emilia-Romagna, Italia The Manitowoc Company A tempo pienoAt The Manitowoc Company, we are seeking a skilled Customer Service Representative to join our Product Support Team in Lainate, Milano. As a key member of our team, you will be responsible for providing exceptional customer service and support for our telematics systems on cranes. Your primary focus will be on creating new client accounts on Potain Connect,...
-
Bardi, Emilia-Romagna, Italia Flowserve Corporation A tempo pienoFlowserve Corporation is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. We are committed to building a more sustainable future and making the world better for everyone. Our team of experts combines global reach with local presence, supporting 10,000+ customers worldwide who supply energy, fresh water,...
-
Customer Service Specialist
6 giorni fa
Bardi, Emilia-Romagna, Italia Manpower Italia Srl A tempo pienoJob Description: We are seeking a highly organized and detail-oriented Customer Service Specialist to join our team at Manpower Italia Srl. The ideal candidate will be responsible for managing customer orders, providing exceptional customer service, and coordinating logistics to ensure timely delivery of products.Key Responsibilities: Manage customer orders,...
-
Customer Service Specialist
1 settimana fa
Bardi, Emilia-Romagna, Italia Adecco Italia S.P.A. A tempo pienoStai cercando un'opportunità di carriera nel settore automotive? Adecco Italia S.P.A. è alla ricerca di un professionista di alto livello per ricoprire il ruolo di Customer Service presso la nostra sede di Polpenazze del Garda (BS).Il candidato ideale avrà almeno 3 anni di esperienza nel ruolo di Customer Service e sarà in grado di gestire le richieste...
-
Customer Service Representative
1 settimana fa
Bardi, Emilia-Romagna, Italia Manpowergroup A tempo pienoOffriamo un'opportunità di carriera nel settore del customer serviceLa nostra azienda, Manpower Professional, è specializzata in ricerca e selezione di personale iscritto al collocamento mirato L.68/99. Stiamo cercando un/una Addetto/a al Customer Service da inserire in un ambiente stimolante ed internazionale.Compiti e responsabilitàAssistenza alle...
-
Customer Service Representative
1 settimana fa
Bardi, Emilia-Romagna, Italia Adecco Onsite Manufactoring A tempo pienoJob DescriptionAdecco Onsite Manufacturing is seeking a highly skilled Customer Service Desk professional to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Manage customer inquiries and resolve issues in a...