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Customer Service Representative
2 mesi fa
We are seeking a highly motivated and organized individual to join our Customer Care team as a Customer Service Representative. In this role, you will be responsible for receiving and processing customer orders, responding to customer inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Receive and process customer orders through various channels, including phone, email, and fax
- Collect and verify customer information, including payment details and order requirements
- Monitor and track order status, ensuring timely delivery and resolution of any issues
- Provide exceptional customer service, responding to customer inquiries and resolving any issues in a professional and courteous manner
- Collaborate with internal teams, including sales, credit, and logistics, to ensure seamless order processing and customer satisfaction
Requirements:
- 5+ years of experience in a customer-facing role, preferably in a sales or customer service environment
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Knowledge of SAP software, with experience in order processing and customer service
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
About Us:
Saint-Gobain PAM Italia is a leading manufacturer of water treatment solutions, with a strong commitment to innovation, quality, and customer satisfaction. As a member of our team, you will have the opportunity to work with a diverse range of products and technologies, while contributing to the success of a global company.
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Access to the latest technologies and tools
How to Apply:
If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills.
