Customer Service Excellence Project Manager
4 giorni fa
Company Overview
Nestlé SA, a leading global food company, is seeking a highly skilled Customer Service Excellence Project Manager to drive service portfolio strategy and improve customer experience.
Job Summary
This permanent contract role requires 3-4 years of experience in similar roles, with fluent Italian and English language skills. The successful candidate will report to the Service Excellence Manager and be responsible for managing project plans, implementing improvements based on customer feedback analysis, market benchmarks, and trend studies.
A Day in the Life
As a Customer Service Excellence Project Manager, you will manage projects aimed at creating a service portfolio and improving service excellence for customers. Your key responsibilities will include:
- Developing and implementing strategies to enhance customer experience and ensure high-quality service
- Collaborating across different departments and business functions to identify areas for improvement and implement effective solutions
- Conducting data analysis and customer feedback trends to identify customer needs and industry trends
- Maintaining clear and regular communication between customer voice and internal stakeholders to ensure a common understanding of project goals and progress
- Staying updated on industry best practices and emerging trends to drive innovation and continuous service improvement
- Creating business cases & scenarios to define sustainability and profitability of new possible services and customer expectations in close collaboration with marketing service and product teams
What Will Make You Successful?
To succeed in this role, you will need:
- Relevant experience in a similar role
- University Degree in Economics, Statistics, or Engineering
- Strong and solid Project Management skills
- Excellent communication skills: Ability to effectively communicate with team members and stakeholders to ensure a clear understanding of project goals and progress
- Leadership skills: Ability to lead and motivate cross-functional teams to achieve project objectives and deliver high-quality service
- Collaboration and teamwork: Ability to collaborate with various departments and stakeholders to foster a collaborative and cooperative work environment
- Customer focus: A customer-centric mindset and a deep understanding of customer needs and expectations to drive service excellence
- Influence with integrity
- Results oriented, courageous, agile, and energetic
Benefits and Salary
We offer a competitive salary of $85,000 per year, plus benefits that include a comprehensive health insurance plan, retirement savings plan, and paid time off. Our company culture values employee growth and development, and we provide opportunities for professional advancement.
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