Customer Service Representative

2 settimane fa


Bardi, Emilia-Romagna, Italia Millerknoll A tempo pieno
About This Role

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a strong attention to detail? MillerKnoll is seeking a skilled Customer Service Representative to join our team

Key Responsibilities
  • Provide timely and effective assistance to Knoll Studio Dealers and sales reps
  • Offer product information, including prices, technical features, and estimated delivery times
  • Manage orders in progress, ensuring timely delivery and resolving any issues that may arise
  • Onboard new customers, ensuring a smooth and personalized experience
  • Handle repairs and spare parts, ensuring minimal downtime for our clients
  • Prepare and send samples, order entries, and master data as required
  • Manage procedures following order entry, including order changes, delivery times, and customer material management
  • Bridge with planning, technical office, local logistics, accountancy, and marketing to ensure seamless communication
  • Request and prepare special certifications and export documentation as needed
  • Analyze complaints, collecting necessary information to resolve issues efficiently
Requirements
  • Degree in languages or equivalent experience
  • Fluency in Italian, English, and German
  • At least 5 years of experience in a customer service role in the furniture industry or logistics
  • Strong written and verbal communication skills
  • Exceptional customer service skills, with a problem-solving approach and a relationship builder mindset
  • Attention to detail and ability to work in a fast-paced environment

MillerKnoll is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and abilities. If you require reasonable accommodation during the application or interview process, please contact our Talent Acquisition team.



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