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Customer Service Representative Prom

2 mesi fa

Bardi, Emilia-Romagna, Italia Hertz A tempo pieno

Job Title: Customer Service Representative Prom

Job Purpose:

As a Customer Service Representative Prom, you will be responsible for providing excellent customer service experience to our valued customers. This includes welcoming them, completing rental operations and returns quickly, providing information on ancillaries and refueling options, resolving complaints, and ensuring complete satisfaction.

Key Responsibilities:

  • Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.
  • Puts into practice proactive behaviour towards Customers, liaising courteously and professionally, and offering solutions to maximize Customer satisfaction.
  • Streamlines and optimizes the available Company assets (e.g., cars, systems, products, services) to ensure the best Customer service and profitability of the location.
  • Coordinates check-in operations and occasionally handles vehicles in the car park.
  • Maximizes profit by offering services and ancillary products to Customers.
  • Manages daily branch petty cash (if required).

Requirements:

  • High School Graduation or University education.
  • Previous sales and customer service experience.
  • Fluent Level of English (+ second language).
  • Microsoft Office.
  • Full Driving License.

Working at Hertz:

We are committed to providing our customers with a world-class experience. As a Customer Service Representative Prom, you will play a critical role in achieving this goal. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.