Customer Experience Manager
1 settimana fa
As a key member of our team, you will play a pivotal role in driving customer satisfaction and experience improvement at Fives Intralogistics. Reporting to the Deputy CEO Services, you will be responsible for measuring and ensuring the improvement of customer satisfaction and positive experience.
Main Responsibilities:- Advocate a customer-first mindset throughout the survey process and within the service organizations and division.
- Be responsible for the execution of the customer satisfaction survey plan approved by top management.
- Collect feedback from customers regarding services/products and identify customer pain points.
- Activate and follow-up actions and continuous improvement activities based on collected feedback.
- Monitor and measure key performance indicators (KPIs) related to customer satisfaction, actions, and continuous improvement actions, providing regular reports and insights to management and stakeholders.
- Escalate to top management urgent matters as soon as they emerge by customers.
- Be responsible for assigned resources and budget for executing the activities.
- Strong analytical skills to interpret customer data and feedback.
- Excellent communication and interpersonal skills to effectively collaborate with various teams and interact with customers.
- Ability to develop and implement customer experience strategies and initiatives.
- Problem solving skills, to identify and address customer issues, resolve conflicts, and create solutions to pain points.
- Fluent in English and French language.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Proficiency with Microsoft 365 package.
- A willingness to travel (up 30% of the time) is required to successfully cover the role.
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Deputy Manager Customer Experience and Sales
1 settimana fa
Bardi, Emilia-Romagna, Italia Pvh Corp. A tempo pienoDeputy Manager Customer Experience and SalesAt PVH Corp., we're looking for a talented Deputy Manager Customer Experience and Sales to join our team. As a key member of our sales team, you'll play a crucial role in driving sales growth and delivering exceptional customer experiences.Key Responsibilities:Oversee all aspects of the selling process to ensure a...
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Deputy Manager Customer Experience and Sales
5 giorni fa
Bardi, Emilia-Romagna, Italia Pvh Corp. A tempo pienoUnlock Your Potential as a Deputy Manager Customer Experience and SalesAt PVH Corp., we're committed to driving fashion forward for good. As a Deputy Manager Customer Experience and Sales, you'll play a vital role in ensuring our stores deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Oversee all aspects of the selling...
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Customer Experience Innovator
5 giorni fa
Bardi, Emilia-Romagna, Italia Amazon Development Centre Italy Srl - G85 A tempo pienoUnlock the Future of Customer ExperienceAt Amazon Development Centre Italy Srl - G85, we're revolutionizing the way we interact with our customers. As a key member of our Operations Innovation Lab team, you'll play a vital role in shaping the future of customer experience.Our team is on a mission to create an immersive Experience Center within our Operations...
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Client Experience Manager EMEA
1 settimana fa
Bardi, Emilia-Romagna, Italia Prada A tempo pienoJob Title: Client Service Manager EMEAJob Purpose: We are seeking a highly experienced Client Service Manager to lead our EMEA team and drive business results. As a key member of our Ecommerce Department, you will report to the Head of Client Service and be responsible for driving overall business results and sales targets.Key Responsibilities:Lead the...
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Customer Service Representative
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Customer Service Representative
1 settimana fa
Bardi, Emilia-Romagna, Italia Amazon Italia Customer Services Srl A tempo pienoAbout the RoleAt Amazon Italia Customer Services Srl, we're committed to delivering exceptional customer experiences. As a Delivery Station Customer Service Associate, you'll play a vital role in ensuring our customers receive their packages on time and with a smile.Key ResponsibilitiesCommunicate with customers via phone and email to resolve issues and...
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AWS Customer Success Manager
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Bardi, Emilia-Romagna, Italia Td Synnex A tempo pienoAbout the RoleWe are seeking a highly skilled AWS Customer Success Manager to join our team at TD SYNNEX. As a key member of our organization, you will be responsible for optimizing business processes, customer engagement, and partner training to drive success across the AWS portfolio.Key ResponsibilitiesScout and onboard new partners with proactive...
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Senior Customer Renewals Manager
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Bardi, Emilia-Romagna, Italia Opentext A tempo pienoJoin OpenText's Global TeamAs a Senior Customer Renewals Manager at OpenText, you will be part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.Your customers trust in you to help them solve their most pressing business problems and to support them in their digital...
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Digital Consumer Experience Manager
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Bardi, Emilia-Romagna, Italia Nestlé Sa A tempo pienoJob SummaryWe are seeking a highly skilled Digital Consumer Experience Manager to join our team at Nestlé Sa. As a key member of our organization, you will be responsible for driving and inspiring cross-functional Digital CX excellence in the market.The successful candidate will support the market organization to manage and optimize various digital...
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Vice Store Manager
1 settimana fa
Bardi, Emilia-Romagna, Italia Valori Spa - Agenzia Per Il Lavoro A tempo pienoJob Title: Vice Store ManagerVALORI SPA - Agenzia per il lavoro is seeking a Vice Store Manager for an important Italian household goods brand. The successful candidate will be responsible for supporting the Store Manager in achieving sales and customer satisfaction goals.Key Responsibilities:Implement operational activities to achieve sales and customer...
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Customer Operations Specialist
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Bardi, Emilia-Romagna, Italia Abb Schweiz Ag A tempo pienoJob SummaryAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. This position reports to the Customer Operations Manager.Your Role and...
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Customer Development Manager
1 settimana fa
Bardi, Emilia-Romagna, Italia Goodyear A tempo pienoAs a Customer Development Manager at Goodyear, you will be responsible for building and maintaining strong relationships with regional distributors in northern Italy.Key Responsibilities:Customer Knowledge and Relationship Building:Develop a deep understanding of the customer's business strategy and objectives to align with Goodyear's goals.Build and...
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Sales Development Manager
5 giorni fa
Bardi, Emilia-Romagna, Italia Instagrid A tempo pienoWe are expanding our Sales Team to drive growth and success in Italy. As a Key Account Manager, you will play a pivotal role in understanding customer needs, providing valuable solutions, and enhancing their experience with our products and services.Responsibilities will span the entire sales process, from identifying potential clients to finalizing...
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Store Manager
1 settimana fa
Bardi, Emilia-Romagna, Italia Risparmio Casa A tempo pienoJob Title: Store ManagerRisparmio Casa, a leading retail company, is seeking a highly skilled Store Manager to join our team in Gerenzano, VA. As a Store Manager, you will be responsible for leading a team of sales associates, managing store operations, and driving sales growth.Key Responsibilities:Lead and motivate a team of sales associates to achieve...
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Customer Service Representative
5 giorni fa
Bardi, Emilia-Romagna, Italia Manpowergroup A tempo pienoCustomer Service RepresentativeMANPOWER SRL, a leading provider of manpower services, is seeking a highly motivated and customer-focused individual to join our Customer Service team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our...
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Customer Service Representative
5 giorni fa
Bardi, Emilia-Romagna, Italia Saint Gobain A tempo pienoJoin Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and organized individual to join our Customer Care team as a Customer Service Representative. In this role, you will be responsible for receiving and processing customer orders, responding to customer inquiries, and resolving any issues that may arise.Key...
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Technical Product Manager South Europe
5 giorni fa
Bardi, Emilia-Romagna, Italia Hemro Group A tempo pienoAbout the RoleWe are seeking a highly skilled Technical Product Manager to join our team in South Europe. As a key member of our product management team, you will be responsible for providing technical training to our partners, addressing customer concerns and quality claims, and maintaining comprehensive product documentation.Key ResponsibilitiesProvide...
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Vice Store Manager
1 settimana fa
Bardi, Emilia-Romagna, Italia Randstad Filiale Di Voghera A tempo pienoJob Title: Vice Store ManagerAre you an experienced professional in the GDO sector looking for a dynamic and customer-facing role?We are seeking a Vice Store Manager to join our team at Randstad Filiale Di Voghera, a leading company in the retail industry.Responsibilities:Manage and understand customer habits and needs to improve service qualityPromote sales...
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Sales Segment Manager
1 settimana fa
Bardi, Emilia-Romagna, Italia Emerson A tempo pienoSales Segment Manager Job DescriptionEmerson is seeking a highly skilled Sales Segment Manager to lead and direct sales in the assigned segment. The ideal candidate will have a strong background in sales and marketing, with a proven track record of driving growth and market penetration.Key Responsibilities:Develop and execute sales strategies to increase...
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Customer Support Specialist
1 settimana fa
Bardi, Emilia-Romagna, Italia Kla-Belgium A tempo pienoJob Title: Customer Support EngineerWe are seeking a highly skilled and motivated Customer Support Engineer to join our team at KLA-Belgium. As a Customer Support Engineer, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide technical support and troubleshooting for complex...