Global Applications Service Manager
2 settimane fa
About Amplifon
Amplifon is a multinational company and the global leader in hearing care solutions and services. As an organization, we value people as the key to our success and offer growth opportunities in a multicultural and international environment.
We have been recognized as a "Top Employer" in Europe, the United States, and New Zealand by the Top Employers Institute. Our goal is to boost a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace.
We offer a hybrid working policy, allowing employees to work days/month remotely.
About the Role
- Manage the Service Desk dealing with internal/external customer enquiries and incidents for a global provider products and services in the healthcare sector.
- Monitor the request of Level to evaluate the possibility to enhance the "how to", defect and resolution.
- Monitor KPI and SLA defined in AMS contract with system integrator for L support.
- Coordinate small enhancement raised during AMS managing prioritization and follow the delivery
- Monitor the integrations layer leveraging prebuilt dashboard.
- Monitor and escalate with L support high and critical defects.
- Coordinate with cross-functional teams for defect resolutions.
- Ensure incidents are logged accurately and timely and passed to second-line support teams, manage ticket systems, and be responsible for customer communications for service alerts and maintenance.
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Global Enterprise Applications Service Manager
4 settimane fa
Milano, Lombardia, Italia Amplifon A tempo pienoGlobal Enterprise Applications Service ManagerAmplifon is seeking a highly skilled Global Enterprise Applications Service Manager to join our team. As a key member of our IT organization, you will be responsible for managing the Service Desk, dealing with internal/external customer enquiries and incidents for a global provider products and services in the...
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Global Enterprise Applications Service Manager
4 settimane fa
Milano, Lombardia, Italia Amplifon A tempo pienoGlobal Enterprise Applications Service ManagerAmplifon is a multinational company and the global leader in hearing care solutions and services. We are seeking a skilled Global Enterprise Applications Service Manager to join our team.The primary purpose of this role is to manage the Service Desk, dealing with internal/external customer enquiries and incidents...
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Milano, Lombardia, Italia Amplifon A tempo pienoGlobal Enterprise Applications Service ManagerAmplifon is a leading global company in hearing care solutions and services, with over 20,000 professionals and a network of 9,500 points of sale in 26 countries. We value our employees as the key to our success, offering growth opportunities in a multicultural and international environment.We are looking for a...
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Global Enterprise Applications Service Manager
3 settimane fa
Milano, Lombardia, Italia Amplifon A tempo pienoGlobal Enterprise Applications Service ManagerAmplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 9,500 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound.The company values people as the key to its success, offering...
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Global Enterprise Applications Service Manager
3 settimane fa
Milano, Lombardia, Italia Amplifon A tempo pienoGlobal Enterprise Applications Service ManagerAmplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 9,500 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound.The company values people as the key to its success, offering...
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Global Enterprise Applications Service Manager
3 settimane fa
Milano, Lombardia, Italia Amplifon A tempo pienoAbout the RoleThe Global Enterprise Applications Service Manager will be responsible for managing the Service Desk, dealing with internal/external customer enquiries and incidents for a global provider of products and services in the healthcare sector.Key ResponsibilitiesManage the Service Desk and coordinate with cross-functional teams for defect...
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Global Enterprise Applications Service Manager
1 settimana fa
Milano, Lombardia, Italia Amplifon A tempo pienoJob SummaryThe Global Enterprise Applications Service Manager will be responsible for managing the Service Desk, dealing with internal/external customer enquiries and incidents for a global provider products and services in the healthcare sector.Main ResponsibilitiesManage the Service Desk and handle customer enquiries and incidents.Monitor the request of...
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Global Enterprise Applications Service Manager
3 settimane fa
Milano, Lombardia, Italia Amplifon A tempo pienoAbout the RoleThe Global Enterprise Applications Service Manager will be responsible for managing the Service Desk, dealing with internal/external customer enquiries and incidents for a global provider of products and services in the healthcare sector.Key ResponsibilitiesManage the Service Desk and monitor the request of Level to evaluate the possibility to...
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Global Enterprise Applications Service Manager
4 settimane fa
Milano, Lombardia, Italia Amplifon A tempo pienoGlobal Enterprise Applications Service ManagerAmplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 9,500 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering...
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Milano, Lombardia, Italia Amplifon A tempo pienoAbout AmplifonAmplifon is a leading global company in hearing care solutions and services. With a strong presence in over countries and a network of points of sale, we help people rediscover the emotions of sound. Our company values people as the key to its success, offering growth opportunities in a multicultural and international environment.Our MissionWe...
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Global Enterprise Applications Service Manager
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Milano, Lombardia, Italia Amplifon A tempo pienoWho We AreAmplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over , professionals and a network of points of sale in countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and...
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Global Enterprise Applications Service Manager
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Milano, Lombardia, Italia Amplifon A tempo pienoGlobal Enterprise Applications Service Manager Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 9,500 points of sale in 26 countries , Amplifon helps people rediscover the emotions of sound . The company values people as the key to its success,...
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Global Enterprise Applications Service Manager
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Milano, Lombardia, Italia Amplifon A tempo pienoJob SummaryThe Global Enterprise Applications Service Manager will be responsible for managing the Service Desk for internal and external customers, dealing with enquiries and incidents for a global provider of products and services in the healthcare sector.Key Responsibilities Manage the Service Desk, dealing with internal and external customer enquiries...
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Milano, Lombardia, Italia Amplifon A tempo pienoRole OverviewWe are seeking a highly skilled Global Enterprise Applications Service Management Leader to join our team at Amplifon.
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Milano, Lombardia, Italia Amplifon A tempo pienoAmbitious professionals are invited to apply for the role of Global Enterprise Applications Service Delivery Manager at Amplifon, a leading international company in the hearing care sector. This is an excellent opportunity to join our team and take on a challenging position that involves managing service desks, coordinating with cross-functional teams, and...
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