Technical Training Specialist
5 giorni fa
As a Technical Trainer at ServiceNow, you will play a critical role in delivering high-quality training content to our customers. Your primary responsibility will be to create and deliver engaging training programs that cater to diverse audiences and learning styles.
Key Responsibilities:- Design and develop training content for various product lines, including ServiceNow, using a range of formats such as classroom, virtual classroom, and recorded sessions.
- Stay up-to-date with the latest ServiceNow platform developments and incorporate this knowledge into your training programs.
- Collaborate with the Curriculum Development team to provide feedback on training courseware and curriculum, ensuring it is effective and sustainable.
- Contribute to projects that support the training delivery organization, leveraging your technical expertise to drive process improvements.
- Travel may be required for training sessions and meetings.
- Strong understanding of web technologies, including HTML, CSS, and JavaScript, as well as experience with programming/scripting languages.
- Knowledge of ITSM, ITBM, ITOM, HR, Security, or CSM, with a background in implementing end-to-end solutions in a client environment.
- High level of flexibility, creativity, and dependability, with experience in delivering technical workshops in client environments.
- Experience with Web Services, APIs, and Database-level integrations, as well as knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO.
- Proven experience using ServiceNow as a platform is desirable.
- Degree or equivalent experience in Information Technology is preferred.
- Multilingual candidates, particularly those fluent in French, German, or Italian, are encouraged to apply.
ServiceNow is an equal opportunity employer and welcomes candidates from diverse backgrounds. If you're unsure if you meet all the qualifications, we still encourage you to apply. We value inclusivity and believe that unique experiences enrich our team.
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