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Remote Technical Specialist for Machinery Issues

2 settimane fa


Lucca, Toscana, Italia Valmet A tempo pieno

About Valmet

Valmet is a global leader in providing cutting-edge solutions for the pulp, paper, and energy industries. We are committed to innovation and sustainability, and our dynamic team is continuously growing.

The Role

We are seeking an Expert On-line to join our team in Lucca to receive customer requests promptly related to machinery issues, verify and resolve problems remotely. This role will allow for independent work to complete given tasks.

Key Responsibilities:

  • Collect customer requests related to issues to be resolved.
  • Provide remote assistance and customer support for resolving issues.
  • Supervise, update software, and correct working parameters.
  • Update online machinery software.
  • Foster the development and continuous proposal of services, transforming customer requests into performance improvement opportunities.
  • Consolidate proactive service on installed base machinery.

Requirements

To succeed in this role, you should have or be:

  • A degree in Automation Engineering or Informatics.
  • 5-7 years of experience as a programmer or software designer.
  • Fluent in spoken and written English and Italian; Spanish language is a significant plus.
  • Knowledge of Siemens Step 7, Tia Portal, Motion, Sinamics, HMI WinCC, Data network transmission: Profibus, Profinet.
  • Open to travel up to 25%.
  • Available for shift work and on-call duties.
  • Excellent communication and strong interpersonal skills.

About Working at Valmet

You will work in a global organization with international customers and colleagues in a dynamic and modern work environment. Be part of an organization committed to innovation and excellence. Enjoy our benefits package, including onboarding plan, training, extensive learning catalog, work from home, and more.