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Logistics Operations Coordinator

1 mese fa

Segrate, Lombardia, Italia BDP International A tempo pieno

About BDP International

BDP International is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. Our company is headquartered in Philadelphia, PA, and employs over 5,000 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

BDP International serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Responsibilities

Coordination and execution of customer orders in accordance with their requirements and/or procedures based on BDP International Ethics.

Main tasks:

  • Contact with the dedicated customer for instructions / reminder
  • Processing of agent and early warning messages(network contact)
  • Communicate information to customers and partners in parallel
  • Handling of anomalies / disputes
  • Proposal for corrective and preventive measures
  • Contact with the warehouse and other subcontractors
  • Duty to inform and advise the customer on the formalities of international movement of goods
  • Duty to communicate the information of the files in charge to his hierarchical manager
  • Monitoring the quality of service center services.
  • Create SOP's when require to support the offshoring process.
  • Trouble shooting to proactively find suitable solutions in time and manner to the customer.