Customer Success Operations Specialist

2 giorni fa

Segrate, Lombardia, Italia Triumph International A tempo pieno

Operations Excellence Coordinator Role
Triumph International joins the ranks of global leaders in the textile sector, with a multi-faceted product palette that is sold in more than 80 countries. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers.


Your Responsibilities:



  • Participate in daily, weekly and monthly monitoring and housekeeping exercises to maintain good data integrity.
  • Work on troubleshooting to allow proper weekly Sell Out posting and submission of relevant documents before the Monthly Closure.
  • Learn and improve month-end closing procedures.
  • Support stock take activities and act as the contact person for customers and the sales team.
  • Analyze stock taking figures and reconcile them with sales counterparts.
  • Post results in SAP.
  • Act as the key contact person for warehouse requirements and transportation support for all local matters.
  • Collaborate with the sales team and customers to collect and negotiate VAS needs and work with warehouses to design and implement new VAS requirements.
  • Identify and resolve system failures.
  • Lead the team as an SAP Key User and act as a point of contact to provide training and support to new and existing team members.

Your ideal profile:



  • Experience in a similar role for at least 3 years, preferably in operations in multinational companies.
  • Experience working with large datasets, analyzing figures, and producing reports.
  • A high degree of accuracy and methodical execution of operational tasks.
  • Good interpersonal and communication skills, with a customer-centric approach.
  • Advanced communication skills in English and Italian, both verbal and written; any other language is an advantage.
  • IT proficiency, including Microsoft Office (especially Teams, Excel at an advanced level, Word), experience with SAP (SD and BW module), and experience in Salesforce (a plus).
  • Availability to travel for training and meetings.

At Triumph International:


We continuously strive to recruit new talent, offering a dynamic and fast-paced international working environment, excellent conditions, and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities, and as a European company, we are present in many key markets in Europe, like Germany, Italy, France, and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China, and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company's workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.


Triumph International is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.


If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.

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