Customer Experience Specialist
2 settimane fa
Key Responsibilities:
- Manage communication with customers to ensure timely and effective resolution of queries and concerns.
- Process orders and monitor order flow to ensure smooth delivery of goods and services.
- Collaborate with internal teams to deliver exceptional customer experiences.
- Promote digital transformation initiatives to improve business processes and customer engagement.
- Handle customer complaints and concerns in a professional and timely manner.
- Implement pricing strategies to drive business growth and profitability.
About the Role:
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. As a Specialist Customer Care, you will play a key role in supporting the Account Manager and acting as the first point of contact for customers.
About Us:
dsm-firmenich is a leading company in the nutrition, health, and beauty industry, dedicated to creating innovative solutions for a sustainable future. We offer a collaborative and inclusive work environment, where employees can grow and develop their careers.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and empowered to contribute.
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