Customer Experience Specialist

2 settimane fa


Segrate, Lombardia, Italia Dsm A tempo pieno

Job Summary
As a Specialist Customer Care at Dsm, you will play a key role in supporting the Account Manager in managing customers and acting as the first point of contact for customer inquiries and issues related to order management. You will also interface with internal functions involved in production, administration, and delivery of goods, promoting digital transformation and ensuring exceptional customer experience.

Key Responsibilities
• Manage communication with customers to resolve issues and provide support
• Process orders and monitor order flow to ensure timely delivery
• Cooperate with other departments to deliver exceptional customer experience
• Promote improvements and digital transformation to enhance customer satisfaction
• Handle complaints and ensure application of pricing strategies
• Empower meaningful contributions while upholding ethical standards

What We Offer
• Opportunities for growth and advancement for those who embrace innovation and take initiative
• A customer-first approach, working with world-renowned brands to turn ideas into impactful solutions
• Dedication to creating better futures for customers, communities, people, and the planet
• Responsibility and accountability in living company values and driving sustainable solutions
• A supportive environment where individuals are empowered to progress and contribute to meaningful change

Requirements
• A curious approach to problem-solving, fueling innovation by seeking new solutions and perspectives
• A focus on impact, driving innovation and positive change through creativity and expertise
• A sense of ownership, delivering results that matter and contribute significantly to our success
• Accountability to decision-making, ensuring alignment with our values and achieving positive outcomes
• A spirit of initiative and drive for progress, contributing to our collective success as you are empowered to take ownership
• A commitment to teamwork, fostering collaboration and respecting diverse perspectives

About Us
Dsm is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at Dsm. As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair.



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