Customer Success Operations Specialist

3 settimane fa


Segrate, Lombardia, Italia Triumph International A tempo pieno

Triumph International is a global leader in the lingerie sector, with a diverse product portfolio sold in over 80 countries. Our company has a strong presence in Europe and Asia, with a network of 20,000 wholesale customers and 2,300 controlled points of sale. We are committed to providing excellent service to our customers, ensuring quality products and a high level of customer satisfaction.

Your Role:

  • Monitor and maintain data integrity, resolve incomplete orders, and ensure high delivery performance.
  • Work on troubleshooting to ensure proper weekly Sell Out posting and submission of relevant documents before the Monthly Closure.
  • Learn and improve month-end closing procedures.
  • Support stock take activities, acting as the contact point for customers and sales teams.
  • Analyze stock taking figures and reconcile them with sales counterparts.
  • Post results in SAP.
  • Be the Single Point of Contact (SPOC) for warehouse requirements and transportation support for local matters.
  • Act as the SPOC for sales teams and customers to collect and negotiate Value-Added Services (VAS) needs and collaborate with warehouses to design and implement new VAS requirements.
  • Identify and resolve system failures.
  • Lead the team as the SAP Key User and SPOC, providing training and support to new and existing team members on specific requirements or new functionalities.

Your Ideal Profile:

  • At least 3 years of experience in a similar role, preferably in operations within multinational companies.
  • Experience working with large datasets, analyzing figures, and producing reports.
  • Accuracy and methodology in executing operational tasks.
  • Good interpersonal and communication skills, with a customer-centered approach, and the ability to work in a cross-border team with different cultures.
  • Advanced communication skills in English and Italian, both verbal and written; any other language is an advantage.
  • IT proficiency: Microsoft Office (especially Teams, Excel at an advanced level, Word), experience with SAP (SD and BW module); experience in Salesforce (nice to have).
  • Availability to travel for trainings and meetings.

We Offer:

You will be part of a dynamic and international team, working in a company that values diversity, respect, and collaboration. We offer great career opportunities, excellent conditions, and a chance to develop your skills in a fast-paced organization. Our HR function strives to support our employees in their development through our Triumph Learning Academy.

Triumph International is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.



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