Sales Operations Manager
3 settimane fa
The Sales Operations Manager will play a key role in supporting the country lead with all aspects of product installation and maintenance in Italy as we continue to expand our business.
Key Responsibilities- Manage the end-to-end installation and maintenance process for Pickup And Return Points.
- Execute service roll-out on-time and drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
- Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
- Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
- Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
- Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
- Develop materials for service providers and host partners.
- Report on daily, weekly, monthly KPIs and projects to senior leadership.
- Promote and develop an environment which is receptive and adaptable to business change.
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.
Amazon Hub PARP is growing and we are working to create a world-class delivery experience for customers through alternate delivery options - lockers and pickup points.
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