Sales Operations Manager

3 settimane fa


Segrate, Lombardia, Italia Amazon Italia Transport Srl A tempo pieno
About the Role

The Sales Operations Manager will play a key role in supporting the country lead with all aspects of product installation and maintenance in Italy as we continue to expand our business.

Key Responsibilities
  • Manage the end-to-end installation and maintenance process for Pickup And Return Points.
  • Execute service roll-out on-time and drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
  • Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
  • Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
What You'll Do
  • Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
  • Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
  • Develop materials for service providers and host partners.
  • Report on daily, weekly, monthly KPIs and projects to senior leadership.
  • Promote and develop an environment which is receptive and adaptable to business change.
About Amazon Italia Transport Srl

Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.

Amazon Hub PARP is growing and we are working to create a world-class delivery experience for customers through alternate delivery options - lockers and pickup points.



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