Customer Service Representative
4 settimane fa
At Cathay Investments, we are seeking a dedicated and enthusiastic Customer Service Representative to provide excellent customer service to our customers and support the Account Managers with their daily activities.
This role is full-time and fully office based.
Key Responsibilities:
- Handle front and back office activities
- Process and manage sales orders efficiently
- Respond to customer inquiries promptly and professionally, offering support and assistance
- Coordinate with the logistics department to ensure timely and accurate delivery of products to customers
- Maintain and update customer databases, monitoring order status, warehouse stock, and merchandise turnover
- Perform final customer invoicing
- Follow up on overdue accounts
- Manage documentation related to commercial transactions, including purchase orders and customer/supplier relationships
Required Qualifications:
- High school diploma or equivalent
- Minimum of 2 years' experience in a customer service or commercial role
- Proficiency in Microsoft Office
- Knowledge of a second language is a plus, preferably English
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Initiative and ability to work independently in managing routine activities
- Desire for professional growth
- Own means of transportation (free parking at the office location)
We offer a dynamic and supportive work environment, opportunities for professional development and growth, a competitive salary and benefits package, and an initial one-year fixed-term contract with the possibility of extension.
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