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ICT Systems Integration Specialist

2 mesi fa


Brindisi, Puglia, Italia Trigyn Technologies A tempo pieno

Job Title: ICT Systems Integration Support

Job Summary:

Trigyn Technologies is seeking a highly skilled ICT Systems Integration Support professional to join our team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our client's ICT systems.

Key Responsibilities:

• Review and authorize changes to ICT systems in accordance with established delegation of authority.

• Analyze reported application problems and work closely with development teams to resolve issues.

• Document, categorize, prioritize, and log all issues on a tracking tool.

• Execute test cases and provide test results to ensure high-quality system performance.

• Provide assistance to support teams and business users regarding application processes and workflows.

• Support application implementation activities, including training and demos for end-users.

• Prepare regular and ad-hoc reports on change and problem management activities and statistics.

Requirements:

• 3 years of verifiable experience in application change management, testing, troubleshooting, and implementation.

• Strong organization, planning, and communication skills.

• Ability to learn complex applications and analyze issues.

• Collaborative mindset with a focus on achieving organizational goals.