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ICT Systems Integration Specialist
2 mesi fa
Job Title: ICT Systems Integration Support
Job Summary:
Trigyn Technologies is seeking a highly skilled ICT Systems Integration Support professional to join our team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our client's ICT systems.
Key Responsibilities:
• Review and authorize changes to ICT systems in accordance with established delegation of authority.
• Analyze reported application problems and work closely with development teams to resolve issues.
• Document, categorize, prioritize, and log all issues on a tracking tool.
• Execute test cases and provide test results to ensure high-quality system performance.
• Provide assistance to support teams and business users regarding application processes and workflows.
• Support application implementation activities, including training and demos for end-users.
• Prepare regular and ad-hoc reports on change and problem management activities and statistics.
Requirements:
• 3 years of verifiable experience in application change management, testing, troubleshooting, and implementation.
• Strong organization, planning, and communication skills.
• Ability to learn complex applications and analyze issues.
• Collaborative mindset with a focus on achieving organizational goals.