Customer Success Tech Italy Transformation Specialist

2 giorni fa


Milano, Lombardia, Italia Agicap A tempo pieno

At Agicap, we're revolutionizing the way companies manage cash flow, and we're looking for a highly skilled Customer Success Tech Italy Transformation Specialist to join our team.

We're offering a competitive salary of €50,000 - €60,000 per year, making this an excellent opportunity for experienced professionals to take their career to the next level in a fast-paced and dynamic environment.

About the Role:

The ideal candidate will have a strong background in automation and data processing, with expertise in Excel and experience with scripting languages like VBA. You'll be working closely with our Onboarding and CS Ops teams to assist clients in implementing our solution's key features, specifically banking and data integration.

Your Mission:

You will be responsible for:

  • Integrating customer data (70%): Collecting and integrating client data from various sources, including banks and accounting tools, arranging it into a format that can be imported into Agicap.
  • Building the team (15%): Contributing to the creation of the Customer Success Technical team, training new Customer Success Managers on customer data integration processes, building a library to process customer data in a scalable way, contributing to build Agicap's knowledge management on banking aggregation, and building a wiki of best practices and key processes.
  • Contributing to product development (15%): Becoming the reference within the Customer Success department for customer data import and banking aggregation, acting as the point of contact for the Product team, providing structured and quantitative product feedback to help prioritize customer data integration features and banking aggregations.

This role is a great opportunity to grow professionally, develop your skills, and become part of a dynamic team that's passionate about innovation and customer success.

About You:

We're looking for someone who:

  • Has graduated from an engineering or business school.
  • Speaks perfect Italian and fluent English; French as a second language is ideal.
  • Has an excellent command of Excel and ideally experience in automating data processing via VBA or other languages.
  • Is a team player who wants to share their knowledge and develop their customer interaction skills.
  • Is curious, a fast-learner, and has developed excellent oral and written communication skills.
  • Is ambitious and the start-up mindset appeals to them.
  • Is ready to give it their all for a project they fully adhere to.

We offer:

  • A competitive salary of €50,000 - €60,000 per year.
  • A fast-learning environment, entrepreneurship, and team spirit.
  • An incredible team of entrepreneurs.
  • Thursday beers and afterworks with the team.


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