Customer Success Expert
4 giorni fa
We are seeking a skilled Cleafy Customer Success Specialist to empower clients on their journey with us. As a key member of our team, you will guide clients through their journey with our products and services from onboarding to ongoing support. Your goal will be to proactively address customer needs, ensure daily product usage, collect feedback, and keep clients informed about updates. This will guarantee that our clients derive maximum value from Cleafy’s offerings.
Responsibilities:
• Lead the onboarding process for new clients
• Develop expertise in Cleafy products and establish trust as a valued advisor to customers
• Act as the primary point of contact for assigned accounts, fostering trust and relationships, while also identifying opportunities for improvement, sharing best practices, and maintaining comprehensive documentation
• Keep customers informed of updates, including new features and complementary products, to enhance their existing solutions
• Utilize an analytical and data-driven approach to demonstrate the value of the Cleafy platform based on specific success metrics
• Serve as a customer advocate, providing internal feedback to enhance our ability to meet customer needs
• Collaborate with the whole Customer Success team to create best practices and playbooks for addressing critical customer situations
• Partner with cross-functional team members to translate business requirements and product specifications into innovative solutions for clients, contributing to our product strategy and delivery
Requirements:
• 2+ years of experience working in consulting firms serving large enterprise companies or financial institutions OR 2+ years of experience working as a Customer Success Specialist or similar role in an IT company
• Italian is a must
• Excellent written and verbal English, with the ability to effectively convey complex information
• Deep commitment to customer satisfaction and success, with a proven ability to build trust and rapport
• Proficiency in accurately qualifying customer needs and aligning them with existing product features
• Excellent communication skills with the ability to effectively manage and resolve conflicts
• Demonstrated experience working within cross-functional teams
• Proven capacity for creative problem-solving and innovative solutions
• Self-starter, quick learner, and motivated individual
• Team member attitude
• Requires availability for travel to meet customers
• Willingness to adapt and learn
• Full-time, flexible working hours
Plus: • Proficiency in Spanish, French, or German, both written and spoken
• Experience in a revenue-generating role with account management responsibilities
• Familiarity with the antifraud industry and its unique challenges
• Basic understanding of Android and iOS platforms and ecosystems
• Relevant certifications in customer success or related fields
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