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Customer Success Manager

1 mese fa

Milano, Lombardia, Italia MARKT-PILOT A tempo pieno
Be a Part of Our Ambitious Journey

At MARKT-PILOT, we're on a mission to revolutionize the spare parts business with our cutting-edge software. As a Customer Success Manager, you'll play a crucial role in helping our clients unlock the full potential of our solution. Your expertise will be instrumental in driving growth, improving customer satisfaction, and increasing revenue for our clients.

Your Key Responsibilities:
  • Accompany our customers throughout their entire life cycle, providing expert guidance and support.
  • Develop and implement customer workshops, ensuring seamless integration of our MARKT-PILOT solutions.
  • Create and present data analyses, helping our clients make informed decisions.
  • Support the team in data processing and preparation of customer appointments, ensuring timely and accurate information.
  • Analyze potential churn risks, identifying causes and developing strategies for optimization in collaboration with the team.
  • Deepen customer relationships, driving upsell opportunities and ensuring long-term success.

Your Benefits:
  • Comprehensive onboarding, tailored to your needs, to ensure a smooth transition.
  • Opportunity to actively influence the company's success, working closely with our customers and ensuring they utilize our software to its best capabilities.
  • Be part of an international team, gaining insights into a rapidly growing B2B SaaS scale-up from day one, and grow and develop alongside us.
  • Flexible working hours and the option to work hybrid, with a dynamic and agile team that supports and motivates you.
  • 30 days of vacation, because rest is important.

What We're Looking For:
  • Reliability and confidence in dealing with customers.
  • Absolute customer orientation and a service-oriented mindset.
  • Experience working with large datasets, Excel spreadsheets, and presentations.
  • Ability to convey complex processes in a simple manner and possess a strong customer- and data-driven mindset.
  • Master's degree or equivalent qualification in a technical or business-related field.
  • Excellent Italian and English language skills.

Grow with Us:

As one of the first hires in our Italian office, you'll have the unique opportunity to shape the company's growth and development. If you're passionate about market intelligence, customer success, and data-driven decision-making, we'd love to hear from you.