Senior Customer Success Manager

1 mese fa


Milano, Lombardia, Italia Dataiku A tempo pieno

Unlock the full potential of Dataiku's AI platform with our Senior Customer Success Manager role. As a key member of our team, you'll work closely with customers to drive adoption, retention, and growth. With a strong focus on business outcomes, you'll empower customers to maximize the value of their Dataiku investment.

Responsibilities:
  • Work with customers across multiple regions, including Retail and Growth sub-regions.
  • Owning a portfolio of assigned accounts, you'll ensure successful onboarding, increasing adoption, and overall customer satisfaction.
  • Align closely with key customer stakeholders to ensure clear objectives, action items, owners, and sponsors.
  • Develop a deep understanding of customer needs, use cases, and outcomes to guide them towards achieving these via Dataiku's product and services.
  • Monitor customers' achievement of desired outcomes and value, consistently telling the story of these to internal stakeholders and externally to key customer stakeholders.
Requirements:
  • Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles.
  • Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million ARR across the Forbes Global 2000 and beyond.
  • Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
  • Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders.
  • An understanding of core data science concepts and the ability to translate business use cases into data science solutions.


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