Senior Customer Success Manager
1 mese fa
Unlock the full potential of Dataiku's AI platform with our Senior Customer Success Manager role. As a key member of our team, you'll work closely with customers to drive adoption, retention, and growth. With a strong focus on business outcomes, you'll empower customers to maximize the value of their Dataiku investment.
Responsibilities:- Work with customers across multiple regions, including Retail and Growth sub-regions.
- Owning a portfolio of assigned accounts, you'll ensure successful onboarding, increasing adoption, and overall customer satisfaction.
- Align closely with key customer stakeholders to ensure clear objectives, action items, owners, and sponsors.
- Develop a deep understanding of customer needs, use cases, and outcomes to guide them towards achieving these via Dataiku's product and services.
- Monitor customers' achievement of desired outcomes and value, consistently telling the story of these to internal stakeholders and externally to key customer stakeholders.
- Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles.
- Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million ARR across the Forbes Global 2000 and beyond.
- Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
- Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders.
- An understanding of core data science concepts and the ability to translate business use cases into data science solutions.
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