Customer Service Team Lead

1 settimana fa


Milano, Lombardia, Italia Abbott A tempo pieno
Job Summary

We are seeking a seasoned Customer Service Team Lead - Senior Operations Manager to join our team at Abbott's Structural Heart division. In this role, you will be responsible for managing a part of the country Customer Service department, providing internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints.

Key Responsibilities:
  • Manage a team of Customer Service professionals to ensure seamless delivery of services
  • Develop strategies to improve department processes including order processing (EDI and Esker), returns processing, backorder processing, credit requests and new product launches
  • Identify and implement process improvements to enhance efficiency and productivity
  • Maintain a safe and professional work environment
  • Supervise work schedules, PTO, staffing levels to ensure customer calls, fax orders, e-mail requests and other forms of external and internal customer contact and requests are handled appropriately and within defined goals
Requirements:
  • Bachelor's degree or equivalent required
  • 5-7 years of Customer Service/ Contact Center experience
  • International management experience is a plus
  • Experience in the medical device industry
  • Fluent in English and Italian
About Us

At Abbott, we partner with some of the world's best specialists and care teams to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and better experience.

Estimated Salary: $120,000 - $180,000 per year based on location and experience.



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